Monitoring And Recording; Multilevel Precedence And Preemption - Cisco 6921 User Manual

Calling Features

Monitoring and Recording

The Monitoring and Recording feature allows you to monitor and record calls. Your system administrator
enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call
basis.
You can start or stop a recording by pressing the Record softkey on your phone.
Users might receive audible alerts during call monitoring and recording. By default, the person who monitors
the call and records it (if also configured) does not receive an audible alert.

Multilevel Precedence and Preemption

(SCCP only)
In some specialized environments, such as military or government offices, you may need to make and receive
urgent or critical calls. If you have the need for this specialized call handling, your system administrator can
add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower-priority call while accepting a higher-priority
If you want to choose a priority (precedence) level for an outgoing call, contact your system administrator
for a list of corresponding precedence numbers for calls.
If you want to make a priority call, enter the MLPP access number (provided by your system administrator)
followed by the phone number.
If you hear a special ring (faster than usual) or special call-waiting tone, you are receiving a priority call. An
MLPP icon on your phone screen indicates the priority level of the call.
If you want to view priority level of a call, look for an MLPP icon on your phone screen:
MLPP Icon
call that is sent to your phone.
Priority Level
Highest priority (Flash Override or Executive Override) call
High priority (Flash) call
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
Monitoring and Recording
and SIP)
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