Troubleshooting Tips; Conference Button And Softkey Unresponsive; Meet Me Conference Busy Tone; Cannot Sign In To Personal Directory - Cisco 6921 User Manual

Troubleshooting Tips

up) at a certain time. Your phone will wake up at the time set by your system administrator. See your
system administrator to have the sleep and wake up times changed.
Q. What do I do if my phone displays the message Security Error?
A. Your phone firmware has identified an internal error. Try unplugging the phone from the power source,
wait one minute, and then plug the phone back in. If the message persists, contact your system administrator.
Troubleshooting Tips
The following sections contain troubleshooting information.
Conference

Conference Button and Softkey Unresponsive

You have set up a conference call, and the Conf softkey is no longer available and the Conference button is
unresponsive.
Possible Cause
You have reached the maximum number of conference participants.
Solution
Ask one of the participants to drop, or drop a conference participant.

Meet Me Conference Busy Tone

You hear a busy tone after dialing into a Meet Me conference.
Possible Cause
The conference host has not yet joined the conference.
Solution
Try calling back again.
Personal directory

Cannot Sign In to Personal Directory

You are unable to sign in to your personal directory.
Possible Cause
• You are using your password to sign in, not your personal identification number (PIN).
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0
(SCCP and SIP)
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FAQs and Troubleshooting