Cisco 6941 - Unified IP Phone Slimline VoIP Administration Manual page 6

Contents
Monitoring the Cisco Unified IP Phone Remotely
8
C H A P T E R
Troubleshooting and Maintenance
9
C H A P T E R
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
vi
Call Statistics Screen
Security Configuration
Accessing the Web Page for a Phone
Disabling and Enabling Web Page Access
Device Information
8-3
Network Setup
8-4
Network Statistics
8-7
Device Logs
8-9
Streaming Statistics
8-9
Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager
9-2
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying the Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
General Troubleshooting Tips
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Monitoring the Voice Quality of Calls
Troubleshooting Tips
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
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