Submitting A Service Request; Definitions Of Service Request Severity; Obtaining Additional Publications And Information - Cisco Aironet 1130AG Series Hardware Installation Manual

Preface Preface

Submitting a Service Request

Submitting a Service Request

Definitions of Service Request Severity

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Obtaining Additional Publications and Information
OL-8369-04 OL-8369-04
Using the online TA Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 C Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and
S4 service requests are those in which your network is minimally impaired or for which you require S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC product information.) After you describe your situation, the T
recommended solutions. If your issue is not resolved using the recommended resources, your service recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco T T AC by telephone. For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco
(S1 or S2 service requests are those in which your production network is down or severely degraded.) (S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly. operations running smoothly.
To open a service request by telephone, use one of the following numbers: To open a service request by telephone, use one of the following numbers:
Asia-P Asi a-Paci acifi fic: c: +61 +61 2 2 844 8446 6 741 7411 1
Aust stra rali lia: a: 1 1 80 Au 800 0 80 805 5 22 227 7
E E M M E E A A : : + + 3 3 2 2 2 2 7 7 0 0 4 4 5 5 5 5 5 5 5 5
US USA: A: 1 1 80 800 0 55 553 24 3 2447 47
For a complete list of Cisco For a complete list of Cisco T T AC contac
http://www.cisco.com/techsupport/contacts http://www.cisco.com/techsupport/contacts
To ensure that all service requests are reported in a standard format, Cisco has established severity To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions. definitions.
Severity 1 (S1)—An existing network is "down" or Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business ope
You and Cisco will commit all necessary resources around the clock to resolve the situation. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operations are negatively affected by inadequate performance of Cisco products. You and Cisco business operations are negatively affected by inadequate performance
will commit full-time resources during normal business hours to resolve the situation. will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations Severity 3 (S3)—Operational performance of the network is impaired while most business operations
remain functional. You and Cisco will commit resources du ring normal business hours to restore serv remain functional. You and Cisco will commit resources du
to satisfactory levels. to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations. configuration. There is little or no effect on your business operations.
Information about Cisco products, technologies, and network solutions is available from various online Information about Cisco products, technologies, and network solutions is available from various online
and printed sources. and printed sources.
• • The Cisco The Cisco Online Subscription Center is the website where you Online Subscription Center is the website where you can sign up for a
e-mail newsletters and other communications. Create a profile and then sele e-mail newsletters and other communications. Create a profile and then sele ct the subscriptions that
you would like to receive. T you would like to receive. To visit the Cisco
http://www.cisco.com/offer/subscribe http://www.cisco.com/offer/subscribe
AC contacts, go to this URL: ts, go to this URL:
there is a critical impact to your business ope rations.
o visit the Cisco Online Subscription Center, go to this URL: Online Subscription Center, go to this URL:
Cisco Aironet 1130AG Series Access Point Hardware Installation Guide Cisco Aironet 1130AG Series Access Point
Obtaining Additional Publications and Information Obtaining Additional Publications and Information
AC Service Request T Service Request Tool provides ool provides
AC by telephone.
of Cisco products. You and Cisco
ring normal business hours to restore serv ice
can sign up for a variety of Cisco variety of Cisco
ct the subscriptions that
Hardware Installation Guide
and
rations.
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