Troubleshooting - Oral-B iO6 Manual

• Oral-B cannot ensure a good fit of non-Oral-B replacement
brush heads.
• Oral-B cannot predict the long-term effect of non-Oral-B
replacement brush heads on handle wear.
All Oral-B replacement brush heads carry the Oral-B logo and
meet Oral-B's high quality standards. Oral-B does not sell
replacement brush heads or handle parts under any other
brand name.
Trouble Shooting
Problem
APP
Handle does
not operate
(properly)
with Oral-B
App.
16
91451398 _iO6_EE_75x155.indd 16 91451398 _iO6_EE_75x155.indd 16
Possible reason
1. Oral-B App is
closed.
2. Bluetooth is not
activated on smart-
phone.
3. Bluetooth is disa-
bled on handle.
4. Bluetooth connec-
tion to smartphone
has been lost.
5. Your smartphone
does not support
Bluetooth 4.2 (or
higher)/
Bluetooth Smart.
6. Outdated Oral-B
App.
Remedy
1. Launch Oral-B
App.
2. Activate
Bluetooth on
smartphone
(described in its
user manual).
3. Enable
Bluetooth via
display Settings
-> Bluetooth
enable.
4. Pair handle and
smartphone again
via App settings.
Keep your smart-
phone in close
proximity when
using it with
handle.
5. Your smartphone
must support
Bluetooth 4.2
(or higher) /
Bluetooth Smart in
order to pair han-
dle. Check
app.oralb.com for
compatible smart-
phones and coun-
try availability of
the Oral-B App.
6. Download latest
Oral-B App.
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