Troubleshooting - Oral-B iO Manual

All Oral-B replacement brush heads carry the
Oral-B logo and meet Oral-B's high quality
standards. Oral-B does not sell replacement
Trouble Shooting
Problem
APP
Handle does
not operate
(properly) with
Oral-B App.
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating
(during first use).
Short stuttering
sounds after
2 minutes or
handle does not
operate any
timer.
12
Possible reason
1. Oral-B App is closed.
2. Bluetooth is not activated on
smartphone.
3. Bluetooth is disabled on handle.
4. Bluetooth connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port Bluetooth 4.2 (or higher)/
Bluetooth Smart.
6. Outdated Oral-B App.
Original functionality wanted.
1. Battery has a very low charge
level; handle does not operate.
2. Operating outside standard
temperature (message on
display and/or alternating lights
of Smart Pressure Sensor)
Timer has been modified/deacti-
vated via App.
brush heads or handle parts under any other
brand name.
Remedy
1. Launch Oral-B App.
2. Activate Bluetooth on smartphone
(described in its user manual).
3. Enable Bluetooth via display
Settings -> Bluetooth enable.
4. Pair handle and smartphone again
via App settings. Keep your
smartphone in close proximity
when using it with handle.
5. Your smartphone must support
Bluetooth 4.2 (or higher) /
Bluetooth Smart in order to pair
handle.
Check www.oralbappavailability.co.uk
for compatible smartphones and
country availability of the Oral-B App.
6. Download latest Oral-B App.
Enter via display Settings -> Factory
Reset (22). Press on/off button to
confirm.
1. Charge at least for 30 min.
2. Always operate in standard
operating temperatures
(> 0°C and < 40°C).
Use App to change timer settings or
perform factory reset
(see App Trouble Shootings).