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attributed to the use of non-Oral-B replace-
ment brush heads.
Oral-B does not recommend the use of non-
Oral-B replacement brush heads.
• Oral-B has no control over the quality of
non-Oral-B replacement brush heads.
Therefore, we cannot ensure the cleaning
performance of non-Oral-B replacement
brush heads, as communicated with the
electric rechargeable handle at time of ini-
tial purchase.
Trouble Shooting
Problem
APP
Handle does
not operate
(properly) with
Oral-B App.
Reset to factory
settings.
TOOTHBRUSH
Handle is not
operating
(during first use).
Short stuttering
sounds after
2 minutes or han-
dle does not
operate any
timer.
Possible reason
1. Oral-B App is closed.
2. Bluetooth is not activated on
smartphone.
3. Bluetooth is disabled on handle.
4. Bluetooth connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port Bluetooth 4.2 (or higher)/
Bluetooth Smart.
6. Outdated Oral-B App.
Original functionality wanted.
1. Battery has a very low charge
level; handle does not operate.
2. Operating outside standard tem-
perature (message on
display and/or alternating lights
of Smart Pressure Sensor)
Timer has been modified/deacti-
vated via App.
• Oral-B cannot ensure a good fit of non-
Oral-B replacement brush heads.
• Oral-B cannot predict the long-term effect
of non-Oral-B replacement brush heads on
handle wear.
All Oral-B replacement brush heads carry the
Oral-B logo and meet Oral-B's high quality
standards. Oral-B does not sell replacement
brush heads or handle parts under any other
brand name.
Remedy
1. Launch Oral-B App.
2. Activate Bluetooth on smartphone
(described in its user manual).
3. Enable Bluetooth via display
Settings -> Bluetooth enable.
4. Pair handle and smartphone again
via App settings. Keep your smart-
phone in close proximity when
using it with handle.
5. Your smartphone must support
Bluetooth 4.2 (or higher)/
Bluetooth Smart in order to pair
handle.
Check www.oralbappavailability.co.uk
for compatible smartphones and
country availability of the Oral-B App.
6. Download latest Oral-B App.
Enter via display Settings -> Factory
Reset (22). Press on/off button to con-
firm.
1. Charge at least for 30 min.
2. Always operate in standard
operating temperatures
(> 0°C and < 40°C).
Use App to change timer settings or
perform factory reset
(see App Trouble Shootings).
21
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