Troubleshooting - Oral-B iO Manual

All Oral-B replacement brush heads carry the
Oral-B logo and meet Oral-B's high quality
standards. Oral-B does not sell replacement
Trouble Shooting
Problem Possible reason
APP
Handle does 1. Oral-B App is closed.
2. Bluetooth is not activated on
not operate
(properly) with
3. Bluetooth is disabled on handle.
Oral-B App.
4. Bluetooth connection to smart-
5. Your smartphone does not sup-
6. Outdated Oral-B App.
Reset to factory Original functionality wanted.
settings.
TOOTHBRUSH
Handle is not 1. Battery has a very low charge
operating
2. Operating outside standard
(during first use).
Short stuttering Timer has been modified/deacti-
sounds after
vated via App.
2 minutes or
handle does not
operate any
timer.
12
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smartphone.
phone has been lost.
port Bluetooth 4.2 (or higher)/
Bluetooth Smart.
level; handle does not operate.
temperature (message on
display and/or alternating lights
of Smart Pressure Sensor)
brush heads or handle parts under any other
brand name.
Remedy
1. Launch Oral-B App.
2. Activate Bluetooth on smartphone
(described in its user manual).
3. Enable Bluetooth via display
Settings -> Bluetooth enable.
4. Pair handle and smartphone again
via App settings. Keep your
smartphone in close proximity
when using it with handle.
5. Your smartphone must support
Bluetooth 4.2 (or higher)/
Bluetooth Smart in order to pair
handle.
Check www.oralbappavailability.co.uk
for compatible smartphones and
country availability of the Oral-B App.
6. Download latest Oral-B App.
Enter via display Settings -> Factory
Reset (22). Press on/off button to
confirm.
1. Charge at least for 30 min.
2. Always operate in standard
operating temperatures
(> 0°C and < 40°C).
Use App to change timer settings or
perform factory reset
(see App Trouble Shootings).
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