Remote Access To Service Platform; General; How The Customer Enables/Disables Disruptive Mode And Vco - GE Voluson E8 Service Manual

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Section 7-5

Remote Access to Service Platform

7-5-1

General

This offers GE technicians the possibility to view the entire customer´s desktop and operation system.
Using VCO (Virtual Console Observation) a service technician or the OnLine Center can access and
modify all PC settings and programs or run diagnostics on the customer´s ultrasound scanner.
Remote access is ONLY possible if the service platform is properly configured (either by the user
NOTICE
or a GE technician at site). Operation see:
!! NOTICE:
Remote access to the Voluson® E8 / Voluson® E6 scanner requires permission and customer input
before a GE service technician or OLC can access the customer's ultrasound scanner remotely.
"Disruptive Mode" can be selected by the customer directly on the Voluson E8 / Voluson E6 ultrasound
system (see:
7-5-2

How the Customer enables/disables Disruptive Mode and VCO

1.) If not already in read mode, FREEZE the image.
2.) Move the cursor to the GE icon and press the
3.) Select Connect Clinical Lifeline (see:
This activates "Disruptive Mode" and "VCO" for the application OLC to quickly assist the customer.
NOTICE
The ACTIVATE SERVICE button in in the Service Tools page (see:
activates/deactivates "Disruptive Mode" and "VCO".
!! NOTICE:
NOTE: Visual information about the network status is shown in the status area on the bottom of the screen.
Gray = Idle State
Green = Active State
Red = Disrupted State
4.) If you select Cancel, "Disruptive Mode" and "VCO" is turned OFF.
7-12
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Section 7-5-2 on page
Figure 7-14 Connect Clinical Lifeline
Remote access is inactive.
Disruptive Mode and Virtual Console Observation (VCO) is enabled, but there are no
active incoming connections.
Remote Access is active. All processes [UL_VNC and UL_CSD] are active.
In this state the Voluson E8 / Voluson E6 system should NOT be used clinically.
Section 7-5 - Remote Access to Service Platform
23, 2012)
UGUST
Section 7-5-4 "CSD: Configuration" on page
7-12), or remotely by the service technician or OLC.
right trackball key
Figure 7-14 below).
V E8 / V
OLUSON
S
ERVICE
7-15.
(= right-click).
Cancel
(disable)
Connect Clinical Lifeline
GE icon
Figure 7-12 on page 7-11) also
E6
OLUSON
M
ANUAL
(enable)