10 Troubleshooting; Table 10-1 Troubleshooting - Honeywell 30 Series Configuration Manual

Performance Series IP Camera Software Configuration Guide

10 Troubleshooting

Refer to the following guidelines to troubleshoot any performance issues. If you require
additional assistance, contact Honeywell Technical Support (see back cover for contact
information).

Table 10-1 Troubleshooting

Issues
Cannot play downloaded file
IR video is poor.
Cannot install/log in to web client.
Water leaking into camera housing.
Power supply is unstable.
92
Solutions
• Use the player located on the CD that came
with your camera.
•
Ensure that the power supply is adequate.
An inadequate power supply may not be
able to support the IR lights.
•
Ensure that the objects to be illuminated
are within the camera's IR range.
•
Ensure that your browser's security
settings allow ActiveX controls.
•
Ensure that you have a valid network setup
and that you are using the correct login
user name and password.
•
Do not unscrew the air tight hole.
•
Use of a UPS power supply is strongly
recommended.