Possible Errors Running Network Diagnostics - Honeywell AlarmNet 7847i-E Installation And Setup Manual

7847i/7847i-E Installation and Setup Guide

Possible Errors Running Network Diagnostics

Errors may occur at either while tracing the connection to a given Redir or while testing the
service at a given Redir. The following list highlights the most common errors. Please
contact the AlarmNet Technical Assistance Center (TAC) for help regarding any errors NOT
listed below:
6-2
Redir 2
Service OK
Testing Redir 3
Testing Redir 3
Reached Redir 3
Reached Redir 3
Testing Service
Redir 3
Service OK
RDR1 RDR2 RDR3
OK OK OK
Possible Errors
Testing Redir x
FAIL before Gtwy
Testing Redir x
FAIL at Gtwy
Testing Redir x
FAIL at Pvt IP
Testing Redir x
FAIL on IP Addr
Redir x
ERR:Proxy 18
The service at AlarmNet Control on Redir 2 is
functioning. See below for possible errors that may
occur at this stage of testing.
The first step of the test traces the connection to Redir 3
at AlarmNet Control.
A successful trace to Redir 3 is indicated here. See
below for possible errors that may occur at this stage of
testing.
After a successful trace to Redir 3, a test of the service at
Redir 1 is performed. That is, the first test determines if
a message can reach AlarmNet Control; this test
determines if the connection point (Redir) at AlarmNet
Control knows what to do with the message once it
receives it.
The service at AlarmNet Control on Redir 3 is
functioning. See below for possible errors that may
occur at this stage of testing.
A summary of the tests is displayed after Redir 3 is
tested. The example shows that the tests of all three
connection points, or Redirs, were successful. If an error
occurred at any point, the summary will display "FAIL"
under the faulty Redir.
While tracing the connection to Redir x, the trace fails
before ever reaching the local gateway (router).
While tracing the connection to Redir x, the trace fails
after reaching the local gateway (router).
While tracing the connection to Redir x, the trace fails
after reaching the private IP.
While tracing the connection to Redir x, the trace fails
after reaching the public IP.
After a successful trace to Redir x, the test of the service
timed out without a response.