Set Up A Supervised Call; Record A Call; Prioritized Calls - Cisco 8811 User Manual

Calls

Set up a Supervised Call

Procedure
Step 1
Answer an incoming call.
Record displays if the system determines that the call must be chaperoned and recorded.
Step 2
Press Conference
Step 3
Enter the phone number for the supervisor and press Call.
Step 4 Press Conference when the supervisor answers.
Step 5 Press End Call to end the call.

Record a Call

You can record a call. You might hear a notification tone as you record the call.
Procedure
Press Record to start or stop recording.

Prioritized Calls

In your job, you might need to handle urgent or critical situations using your phone. You can identify calls
as being very important, and thus have a higher priority than normal calls. The priorities range from level 1
(low) to level 5 (high). This system of priorities is called Multilevel Precedence and Preemption (MLPP).
Your administrator sets up the priorities that you can use and determines if you need special sign-in information.
When a high-priority call rings on your phone, you see the priority level on the phone screen and the call is
at the top of the call list. If you are on a call when a high-priority call comes to your phone, the high-priority
call preempts the current call and you hear a special preemption ringtone. You should hang up from your
current call to answer the high-priority call.
When you are on a high-priority call, the priority of the call does not change when you:
• Put the call on hold
• Transfer the call
• Add the call to a three-way conference
• Answer the call using call pickup
to create a conference call.
Set up a Supervised Call
Cisco IP Phone 8800 Series User Guide
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