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Cisco 8811 User Manual

Cisco 8811 User Manual

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REVIEW DRAFT - CISCO CONFIDENTIAL
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User
Guide for Cisco Unified Communications Manager 11.0
First Published: February 17, 2015
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 8811

  • Page 1 REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0 First Published: February 17, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Power Save Plus Additional Information Phone Setup C H A P T E R 2 Connect Footstand Adjust the Handset Rest Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 4 Put a Call on Hold by Answering a New Call Respond to a Hold Reversion Notification Determine If a Shared Line Is On Hold Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 5 Place a Call With a Fast-Dial Button Fast-Dial Codes with Personal Directory Assign a Fast Dial Code to a Personal Directory Entry Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 6 Meet Me Conference Host a Meet Me Conference Join a Meet Me Conference Speed Dial Place a Call with a Speed-Dial Button Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 7 Enable Privacy on a Shared Line Dismiss the Barge Alert Prompt Window Call Chaperone Record a Chaperoned Call Uniform Resource Identifier Dialing Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 8 Set Up a Phone for Use with VPN Turn Off the Alternate TFTP Server Video Calls and Security Call Functions Agent Greeting Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0 viii...
  • Page 9 Close Camera Lens Shutter Camera Preferences Enable Auto Transmit Adjust Camera Brightness Adjust Camera View Area Access Preview Video Enable Video Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 10 How Do I Exit from a Running Application? How Do I Connect Two Calls and then Drop from the Line Myself? Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 11 FCC Compliance Statements FCC Part 15.21 Statement FCC RF Radiation Exposure Statement FCC Receivers and Class B Digital Statement Cisco Product Security Overview Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 12 REVIEW DRAFT - CISCO CONFIDENTIAL Warranty C H A P T E R 1 5 Cisco One-Year Limited Hardware Warranty Terms Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 13: Getting Started

    The following sections describe attributes of the Cisco IP Phone 8811. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 14 IEEE 802.3at power enabled. The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 15: Buttons And Hardware

    The Cisco IP Phone 8811 screen is grayscale. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 16 The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items, and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 17 Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 18: Cisco Ip Phone 8841

    The following sections describe attributes of the Cisco IP Phone 8841. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 19 IEEE 802.3at power enabled. The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 20: Buttons And Hardware

    Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 21 The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 22 Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 23: Cisco Ip Phone 8845

    Camera pin holes (for Cisco Unified Video Camera) The Cisco IP Phone 8845 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 24: Buttons And Hardware

    • Amber, flashing: Incoming call or reverting call • Red, steady: Remote line in use (shared line or Line Status) • Red, flashing: Remote line on hold Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 25 Toggles the headset on or off. When the headset is on, the button is lit. Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 26: Cisco Ip Phone 8851 And 8851Nr

    Cisco IP Phone 8851NR is only supported by firmware release 10.3(1) and later. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 27 USB hub and headset can count as two USB devices. For more information, see the USB device documentation. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 28: Buttons And Hardware

    Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 29 The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 30 Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 31: Cisco Ip Phone 8861

    The following sections describe attributes of the Cisco IP Phone 8861. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 32 Analog headset connection (optional). Network port (10/100/1000 SW) USB port connection. IEEE 802.3at power enabled. Access port (10/100/1000 PC) Audio In/Out ports connection. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 33: Buttons And Hardware

    Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 34 The Navigation cluster and Select button allows you to scroll through Select button menus, highlight items and select the highlighted item. Release Button Ends a connected call or session. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 35 Opens or closes the Applications menu. Use the Applications button to access call history, user preferences, phone settings, and phone model information. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 36: Cisco Ip Phone 8865

    For example, your phone can support five USB devices (such as three Cisco IP Phone 8800 Key Expansion Modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, for example, a device containing USB hub and headset can count as two USB devices.

  • Page 37: Buttons And Hardware

    • Amber, flashing: Incoming call or reverting call • Red, steady: Remote line in use (shared line or Line Status) • Red, flashing: Remote line on hold Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 38 Toggles the headset on or off. When the headset is on, the button is lit. Keypad Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 39: Power Save And Power Save Plus

    (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 40: Power Save Plus

    Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 41: Chapter 2 Phone Setup

    Step 3 Adjust the angle by pressing down or pulling up on the footstand. The connectors are made of a flexible material. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 42: Adjust The Handset Rest

    You can secure the phone to a desktop with a laptop cable lock. The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 43 For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock. For combination locks, rotate the lock 90 degrees and then scramble the combination. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 44 Phone Setup Secure the Phone with a Cable Lock REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 45: Basic Operations

    Clean the Phone Display Phone displays that are not touchscreens can be easily cleaned. Procedure Wipe the screen with a soft, dry cloth. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 46: Make Calls

    Your administrator can configure your phone so that the speakerphone is disabled. If the speakerphone is disabled, the softkeys are dimmed or blank. Procedure Step 1 Press Speakerphone Step 2 Enter a number. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 47: Place A Call Using A Headset

    * has changed to a + sign. You can only hear the tone in off-hook state. Step 2 Dial the number. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 48: Redial A Number

    • On phones with color screens, the color of the icon (on the line label) changes to blue. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 49: View All Calls On The Phone

    Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 50: Answer The Oldest Call First

    If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 51: Answer A Call Using Pickup

    Perform one of the following actions: • Press PickUp to transfer a ringing call within your pickup group to your phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 52: Answer A Call Using Group Pickup And A Phone Number

    If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 53: Answer A Call Using Other Pickup

    • Leave the handset in the cradle. When you get a call, the call answers automatically and you interact with the caller using the speakerphone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 54: Respond To A Call Waiting Notification

    You can silence the incoming (ringing) call. Press Volume down once, then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 55: Transfer A Call To Another Number

    Call a new conference participant, but do not add the participant to the conference. Step 2 Press Swap to toggle between the participant and the conference. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 56: Monitor And Record Calls

    On any idle line from which you want to forward your calls, press Forward All. Step 2 Enter a phone number, or select an entry from the Call History list. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 57: Mute Phone

    While on an active call, press Hold. Swap Between Active and Held Calls Use the line buttons to swap between held and connected calls. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 58: Put A Call On Hold By Answering A New Call

    When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 59: Set Up Call Back Notification

    Your system administrator sets up either the Directed Call Park or the Park feature on your phone, but not both. Related Topics Line Status, on page 82 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 60: Park And Retrieve A Call Using Call Park

    Resume to resume the call on your phone. Step 2 From any other Cisco IP Phone in your network, enter the number where the call is parked to retrieve the call. Step 3 If you do not retrieve the call within a certain amount of time (set by your system administrator) you receive an alert tone, at which time you can: •...

  • Page 61: Park A Call Using Manual Directed Call Park

    After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Procedure Step 1 Press Intercom. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 62: Place A Dialable Intercom Call

    Press Intercom to end the call. View Phone Information Phone Information allows you to view the following information for your phone: Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 63: Video Calls

    The softkeys display on the screen when a full-screen video call is enabled. If there is no user activity, the softkeys automatically hide after 10 seconds. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 64: Enable Full Screen Video

    Press Unmute Video to unmute the video. Swap Views Procedure Press Swap to toggle between the full-screen view and the picture-in-picture (PIP) view. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 65: Adjust Picture-In-Picture Position

    Enter your user ID in the Username field. Step 5 Enter your password in the Password field. Step 6 Select Login. Step 7 To sign out, select Logout. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 66 Basic Operations Sign In To the Cisco Unified Communications Self Care Portal REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 67: Contacts

    Enter the search criteria information, press Submit, and select a contact. Step 5 To dial, perform one of these actions: • Press Call. • Press Select. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 68: Search And Dial A Contact While On A Call

    Care Portal. Use your phone to assign fast-dial codes to the directory entries. For more information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/products/ sw/voicesw/ps556/products_user_guide_list.html. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 69: Sign In And Out Of The Personal Directory

    Sign in to Personal Directory. Step 3 Select Personal Address Book. Step 4 Select one or all of the following: • Last Name Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 70: Dial A Number From The Personal Directory

    Press Edit. Step 6 Modify the entry information. Step 7 Press Phones to modify a phone number. Step 8 Pres Update. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 71: Delete A Personal Directory Entry

    Select a fast-dial code and then press the Dial softkey. Fast-Dial Codes with Personal Directory You manage the fast-dial codes with Personal Directory using the Contacts menu on your phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 72: Assign A Fast Dial Code To A Personal Directory Entry

    Select Personal Fast Dials and search for a fast-dial code. Step 4 Select the required code and press Remove. Step 5 Select the index and press Remove. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 73: Cisco Webdialer

    If you have an Extension Mobility profile, select Extension Mobility from the Calling Device drop-down menu. Step 5 Ensure that you do not select Do not display call information nor Disable Auto Close. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 74: Sign Out Of Cisco Webdialer

    Sign Out of Cisco WebDialer Procedure Step 1 Access the Make Call or Hang Up window. Step 2 Select Sign Out. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 75: Chapter 5 Call History

    For each call record or call group, an icon to the left of the caller ID shows the call type: • Received: • Placed: • Missed: Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 76 Each call history item in the Call History lists displays an icon to identify the state of the line. The following states are available: • Offline • Idle • Busy • DND Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 77: View The Call History

    To sort by missed calls for a specific line, select the required phone line press Missed Calls. Step 4 Press Exit to return to the Applications screen. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 78: Dial From The Call History

    Step 4 Press Call to dial the number. Step 5 Press Return to return to the Call History list. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 79: Clear The Call History

    A Delete Record alert message appears for verification. Step 4 Press Delete to delete the record. Step 5 Press Exit to return to the Applications screen. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 80 Call History Delete a Call Record REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 81: Voicemail

    The colored background indicates that there are new voice messages and the number of missed calls and voice mail messages displays in the box. Note On the Cisco IP Phone 8811, the box is gray. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 82: Listen To Voice Messages

    You can view a list of your messages and play your messages. You can also compose, reply to, forward, and delete messages. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 83 Voicemail Visual Voicemail REVIEW DRAFT - CISCO CONFIDENTIAL For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/c/en/us/support/ unified-communications/unity-connection/products-user-guide-list.html. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 84 Voicemail Visual Voicemail REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 85: Advanced Calling Features

    For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference. As the conference host, you can remove individual participants from the conference. The conference ends when all participants hang up. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 86: Add A Third Party To A Conference

    Swap Between Calls Before Completing a Conference You can consult privately with the conference and another person, before adding the person into the conference. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 87: View Conference Participants

    The conference ends when all participants hang up; the conference does not automatically end when the host disconnects. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 88: Host A Meet Me Conference

    These numbers usually require you to input pause characters in the digit string. Related Topics Pause in Speed Dial, on page 77 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 89: Place A Call With A Speed-Dial Button

    2 seconds. It also allows you to separate FAC and CMC from the other digits in the speed-dial string. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 90: Do Not Disturb

    To access this destination, specify the following speed-dial string: 95556543,1234,9876,,56789# Do Not Disturb Do Not Disturb (DND) allows you to turn off one of the following incoming call indicators: Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 91: Turn Dnd On And Off

    Your system administrator sets up EM for you. The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco IP Phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 92: Enable Extension Mobility

    Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number. When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 93: Enable Mobile Connect

    Press the line on your desk phone to resume the call on your desk phone within 5 to 10 seconds and start talking on the desk phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 94: Hand Off A Call From A Mobile Phone To The Desk Phone

    Allows you to monitor the status of (and dial) a specific number on a speed-dial button. If the monitored line is unavailable, the Line Status button changes to a normal speed-dial button. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 95: Custom Line Filters

    If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled, actionable Note call alerts apply only to the lines that are covered by filters. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 96: Add A Line Filter

    On your phone, go to Applications > Settings. Step 2 Highlight Call notifications, and press Select. Step 3 Highlight the filter to be deleted and press Delete. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 97: Duplicate A Line Filter

    Step 5 Add or remove available lines from the filter. Step 6 Click Apply. Step 7 To view the filter, press Back. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 98: Rename A Line Filter

    Step 1 Press Hunt Group to sign in. Visual confirmation displays briefly. Step 2 Press Hunt Group again to sign out. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 99: Display Queue Statistics

    Enable Privacy on a Shared Line Privacy allows you to prevent others who share your line from seeing information about your calls. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 100: Dismiss The Barge Alert Prompt Window

    The chaperone answers a call, creates a conference call, and remains on the conference call to chaperone and record the call. Cisco IP Phones that are set up with the Call Chaperone feature also have a Record button. When the chaperone hangs up the call, the entire conference ends.

  • Page 101: Record A Chaperoned Call

    To place an off-hook call using a URI address, the URI address must be stored in your Call History or Speed Dial list. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 102: Intelligent Proximity For Mobile Devices

    Intelligent Proximity allows you to pair your mobile device to use the mobile line through your Cisco IP Phone. Once the mobile device is paired, you can place and receive calls on the mobile line from your Cisco IP Phone, with either the handset or the speaker. You can also use calling features such as hold and redial with the mobile line.

  • Page 103: Pair A Mobile Device

    Note If your Cisco IP Phone does not support Bluetooth then it also does not support Pair a Mobile Device. For example, Cisco IP Phone 8851NR does not support Bluetooth. For more information, contact your administrator.

  • Page 104: Delete A Mobile Device

    Select Answer. Decline a Mobile Call Procedure Select Decline. The call ends. Ignore a Mobile Call Procedure Select Ignore. The call ends. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 105: Place A Mobile Call

    Mobile Call History Sharing. For example, Cisco IP Phone 8851NR does not support Bluetooth or Mobile Contacts and Mobile Call History Sharing. For more information, contact your administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 106: Synchronize Bluetooth Contacts

    Select Phone Book Access. Save Bluetooth Contacts Use this procedure if your Bluetooth Phone Book Access Profile option is No. This procedure only applies to Cisco IP Phone 8851 and 8861. Cisco IP Phone 8851NR does not support Note Bluetooth.

  • Page 107: Pair A Tablet

    After you pair your tablet to your Cisco IP Phone, the phone will automatically connect to the tablet when the tablet is in range, and disconnect from the tablet when the tablet is out of range.

  • Page 108: Manage Tablet Audio On Phone

    To handle an incoming phone call on the phone, answer the phone. The audio for the active soft client reverts to the tablet automatically. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 109: Advanced Operations

    The phone displays a list of applications running on the phone including those that are not under the Application menu. Step 3 Press Exit to return to the Applications screen. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 110: Switch To Active Applications

    If your phone firmware is not up to date, you must upgrade the firmware while you are on-site. Otherwise Mobile and Remote Access Through Expressway may not function correctly. For more information, contact your administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 111: Phone Features Available For Mobile And Remote Access Through Expressway

    Call Forward Notification Call Park Call Pickup Conference Direct Transfer Directed Call Park Divert Do Not Disturb (DND) Group Call Pickup Hold/Resume Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 112: Sign In With Mobile And Remote Access Through Expressway

    Before you can connect to your corporate network using Mobile and Remote Access Through Expressway, you must have a valid service name, username, and password. If you do not have this information, contact your administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 113: Cisco Collaboration Problem Reporting Tool

    You must be logged in to your corporate network with Mobile and Remote Access Through Expressway before you can report a Problem with Cisco Collaboration Problem Reporting Tool (PRT). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 114: Set Up A Vpn Phone For Mobile And Remote Access Through Expressway

    Log in to your network with Mobile and Remote Access Through Expressway. Set Up a Phone for Use with VPN Before You Begin Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 115: Turn Off The Alternate Tftp Server

    Depending on the system configuration, the Secure icon displays when only audio stream is secure or when both audio and video streams are secure. For more information, contact your system administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 116: Call Functions

    Your system administrator sets up the Answer button depending on your call-handling needs and work environment. Typically, the Answer is set up if you have multiple lines. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 117: Client Matter Code

    (six short beeps with brief pauses) • When the Play Secure Indication Tone option is disabled, no tone plays. For more information, contact your system administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 118: Shared Lines

    Feature name Dedicated feature Programmable feature Softkey button button Alert Calls All Calls Answer Barge Displays as Merge Call Back Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 119 Meet Me Mobile Connect (Mobility) Mute Other Pickup PLK Support for Queue Status Privacy Queue Status Quality Reporting Tool (QRT) Record Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 120: Survivable Remote Site Telephony Overview

    New Call End Call Redial Answer Hold Resume Conference Conference to Active Calls (Join) The Active Calls softkey does not display. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 121 Enhanced Message Waiting Message count badges do not Indication appear on the phone screen. Only the Message Waiting icon displays. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 122 Video conference is not supported. When your phone loses connectivity, your phone may display a message like this: Service interruption. Some features unavailable. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 123: User Preferences

    Press Preview to see the wallpaper on your phone screen. Step 5 Press Set to apply the wallpaper to the phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 124: Change The Ringtone

    Press Save to set the brightness, or press Cancel to exit. Adjust Phone Screen Contrast You can adjust the contract on the Cisco IP Phone 8811. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 125: Change The Font Size

    18 px 14 px Name: 18 px 1st Line: 18 px 2nd Line: 14 px Number: 16 px 2nd Line: 14 px Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 126: Change The Phone Name

    Use the Navigation cluster and Select button to select Settings. Step 3 Select Headset Sidetone. Step 4 Select one of these sidetone levels: • Off • Low • Normal Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 127: Phone Services

    You can change your line settings using the Cisco Unified Communications Self Care Portal. For information, see the Cisco Unified Communications Self Care Portal User Guide, located at http://www.cisco.com/en/US/ products/sw/voicesw/ps556/products_user_guide_list.html. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 128 User Preferences Line Settings REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 129: C H A P T E

    Install Cisco Unified Video Camera The Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 8845 or 8865, or it can be mounted on your computer monitor. If you need help installing or positioning your camera, contact your system administrator.

  • Page 130: Mount Camera On Monitor

    With your phone idle (no calls), attach the USB cable to the USB connector on the bottom of the camera. Step 6 Adjust the mounting clip as needed to rest securely on your computer monitor. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 131: View Camera Details

    Press Return to return to the Accessories screen. Cisco Unified Video Camera Features The Cisco Unified Video Camera includes the following features. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 132: Camera Lens Shutter

    Camera Lens Shutter The camera lens shutter allows you to physically block video transmission from your camera. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 133: Close Camera Lens Shutter

    When Auto Transmit Video is on, the camera streams video automatically during calls. When Auto Transmit is off, video for each call is automatically muted (however, your phone still receives video). Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 134: Adjust Camera Brightness

    • Increasing the view area allows the camera to capture a wider image field. • Decreasing the view area acts as a zoom and narrows the image field. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 135: Access Preview Video

    Use the navigation pad and Select button to select Preferences. Step 3 Select Video. Step 4 Press On/Off softkey or Select button to toggle video on or off. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 136: Reset Camera

    The phone resets the default configuration of the Cisco Unified Video Camera. Step 4 Press Cancel to return to the Accessories screen. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 137: Accessories

    — Expansion Module Cisco Unified Camera Add-on module — — — — Virtual desktop Add-on module infrastructure (VDI) client Third-Party Accessories Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 138: View The Accessories List

    The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected. Most of the accessories provide these details: • Device Name • Hostname Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 139: Usb Devices

    For more information, contact your system administrator. Mobile Device Charging You can use the USB port on your Cisco IP phone to charge your mobile device if the device has a USB connection. USB charging is supported on the following ports: •...

  • Page 140: Set Up Wideband For An Analog Headset

    • If you unplug your tablet and immediately plug-in a USB headset to the tablet, there will be a delay of 3 seconds before the phone recognizes the USB headset. • When more than one Cisco IP Phone 8800 Key Expansion Module is attached, back USB port cannot fast-charge the device.

  • Page 141: Bluetooth Headsets

    ◦ Divert ◦ Hold and Accept ◦ Release and Accept For more information, see the documentation from your Bluetooth headset manufacturer. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 142: Add A Bluetooth Accessory

    Add a Bluetooth Accessory For Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth. Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable.

  • Page 143: Turn On Bluetooth

    Delete a Bluetooth Accessory For Cisco IP Phone 8845, 8851, 8861 and 8865 only. Cisco IP Phone 8851NR does not support Bluetooth. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 144: Usb Headsets

    The Cisco IP Phone 8800 Key Expansion Module (KEM) attaches to your Cisco IP Phone 8851, 8851NR, or Cisco IP Phone 8861 and allows you to add up to 36 extra line appearances or programmable buttons to your Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications...

  • Page 145: Cisco Ip Phone 8800 Key Expansion Module Features

    2 Expansion Modules with 72 lines or buttons 8861 3 Expansion Modules with 108 lines or buttons The Cisco IP Phone 8811 and Cisco IP Phone 8841 do not support the Cisco IP Phone 8800 Key Expansion Note Module. When multiple KEMs are attached, they are numbered according to the order in which they are connected to the phone.
  • Page 146 • Page is not in view, with one or more alerting calls on the page: solid amber light • Page is in view with one or more alerting calls on the page: solid green light Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 147 In this configuration, the Key Expansion Module displays 9 lines on page 1, and 9 lines on page 2. The following graphic shows the one-column mode. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 148: Place A Call On The Key Expansion Module

    After you have this information, you can configure your speed-dial numbers or program buttons to access phone services. Phone services can include, for example, weather, stock quotes, or corporate calendars and directories. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 149: Adjust Key Expansion Module Brightness

    • To decrease brightness, press the left arrow on the Navigation pad. Step 7 Press Save to set the brightness, or press Cancel to exit. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 150 Accessories Adjust Key Expansion Module Brightness REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 151: C H A P T E

    How Do I Close the Shutter on my Cisco Unified Video Camera?, page 146 • Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark?, page 146 Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 152: Frequently Asked Questions

    To resume a call on hold, you can use any of the following methods: • Press the pulsing green session button. • Press the call session on the phone display. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 153: Screen

    Your administrator can also set up your primary line key to act the same as the All Calls button. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 154: What Should I Do If I Accidentally Press A Button While On A Call

    4 Press Exit to end the running application. If you do not exit a running application, it continues to run in the background. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 155: How Do I Connect Two Calls And Then Drop From The Line Myself

    How Do I Cancel a Conference or Transfer After I Start It? Question Can I cancel a conference or transfer procedure after I have started it? Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 156: How Can I Combine Two Calls Into A Single Conference Call

    Your phone wakes up at the time your system administrator configured, or you can press Select to wake it up. Contact your system administrator to have the sleep and wake up times changed. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 157: Where Should I Mount My Cisco Unified Video Camera

    During conference calls, the conference system used during the call must support video conferencing. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 158: What Happens To Video When I Put A Call On Hold

    Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark? Question Why does video from my Cisco Unified Video Camera appear too dark (or too light)? Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 159 Lighting conditions (such as windows and ceiling lights) within the camera field of view affect the brightness. Try moving the camera to see if the brightness improves. You can also adjust the brightness setting. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 160 Frequently Asked Questions Why Does the Video on my Cisco Unifed Video Camera Appear Too Dark? REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 161: C H A P T E

    Missing All Calls Button Issue I would like to use the All Calls button, but it is not on my phone. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 162: Missing Mobile And Remote Access Through Expressway Sign-In Window

    • You are using your password to sign in, not your personal identification number (PIN). • Your PIN needs to be reset. Solution • Use your PIN, not your password. • Contact your system administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 163: Cannot Access Self Care Portal

    Scroll and select the item that closely matches your problem. Step 3 Press the Select softkey. The information is sent to your system administrator. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 164: Documentation, Service Requests, And Additional Information

    The RSS feeds are a free service and Cisco currently supports RSS Version 2.0. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 165: Product Safety And Security

    • Move the external device away from the source of the RF or AF signals. • Route the external device cables away from the source of the RF or AF signals. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

  • Page 166: Bluetooth Wireless Headset Performance

    Power Information Connect your Cisco IP phone to your LAN using a CAT 5e Ethernet cable to enable full functionality of your Cisco IP phone. If your Ethernet port is equipped with Power over Ethernet (PoE), your Cisco IP phone can be powered through the LAN port.

  • Page 167: Fcc Receivers And Class B Digital Statement

    If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations may be found at http://www.bis.doc.gov/index.php/ regulations/export-administration-regulations-ear. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 168 Product Safety and Security Cisco Product Security Overview REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 169 Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/go/hwwarranty. Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...
  • Page 170 Warranty Cisco One-Year Limited Hardware Warranty Terms REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager 11.0...

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