Accessibility Features; Troubleshooting; Find Information About Your Phone; Report Call Quality Issues - Cisco 8811 User Manual

Accessibility Features

Accessibility Features
Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility
impaired.
For detailed information about the accessibility features on these phones, see
support/collaboration-endpoints/unified-ip-phone-8800-series/products-technical-reference-list.html.
You can also find more information about accessibility at this Cisco website:
http://www.cisco.com/web/about/responsibility/accessibility/index.html

Troubleshooting

Sometimes you can have problems with call quality or problems such as calls that unexpectedly drop or
features that suddenly do not work as expected. These issues may be related to the following scenarios:
• your phone cannot communicate with the call control system
• the call control system has communication or internal problems
• your phone has internal problems
If you experience problems, your administrator can assist in troubleshooting the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1
Press Applications
Step 2
Select Phone information.
Step 3 (Optional) Press Show detail to view the upgrade process during an upgrade.
Step 4 Press Exit to return to the Applications screen.

Report Call Quality Issues

Your administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Cisco IP Phone 8800 Series User Guide
18
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Your Phone
http://www.cisco.com/c/en/us/