Canon imagePRESS Server G200 Service Manual page 59

Symptom
Test page fails to
There is a problem with the connection between
print
the imagePRESS Server and the printer
Corrupted system software
Faulty hard disk drive
imagePRESS PostScript error
Server appears in
the list of printers
Application problem
on the customer's
workstation, but
certain jobs do not
print
Configuration page • Missing, incorrect, or faulty DIMM(s)
is completely or • Corrupted system software
mostly blank
A print job stalls or PostScript or application error
stops after one or a
few pages
Missing, incorrect, or faulty DIMM(s), or faulty
DIMM connections
Color quality is not Problem with the printer
consistent
File or application problem
Possible cause Suggested action
1. Make sure that the imagePRESS Server LED is lit. If
not,press the power switch to turn on the imagePRESS
Server.
2. Power off/on the printer.
NOTE:
Power off the printer using the main power switch on
the front.
3. Make sure the network and scanning options are available
from the printer touch panel.
4. Check again that the printer interface cable is present and
properly connected to the imagePRESS Server and the
printer.
5. Check again that the printer interface board is present and
properly connected to the motherboard.
6. Replace the printer interface cable.
7. Replace the printer interface board.
8. If the problem persists, you may need to service the printer.
Reinstall system software.
Replace the hard disk drive.
If replacing the hard disk drive does not correct the problem, make
sure you install the old hard disk drive back into the imagePRESS
Server
Make sure that Print to PostScript Error in Setup is set to Yes.
Check for error messages on the imagePRESS Server output.
1. Print a job from a different application to determine if the
problem is associated with a particular application.
2. Make sure that the connection between the imagePRESS
Server and the workstation is working by downloading a test
page from the workstation or printing a simple file, such as
a text file.
3. Resend the problem file.
1. Check the DIMM(s) and reseat them to remove any oxidation
on the connectors.
2. Reinstall system software.
3. Replace the motherboard.
1. Cancel the imagePRESS Server print job.
2. If this fails to clear the problem, power off/on the printer.
1. Power off the imagePRESS Server; check for missing
DIMMs and reseat the DIMMs to remove any oxidation on
the connectors.
2. Replace the motherboard.
Test the printer and service, if necessary (see the service docu-
mentation that accompanies the printer).
1. Print a different color test page from another application.
2. If the quality of the test page is good, there may be a file or
application problem.
54
5. TROUBLESHOOTING