Canon imagePRESS Server G200 Service Manual page 57

Symptom
During installation, One of the following:
the LED on the • Faulty or improperly seated USB flash drive
flash drive remains • Faulty motherboard
off or solid (not • Faulty hard disk drive
blinking)
The LED on the im- Failed to retrieve product information. It is not
agePRESS Server imagePRESS Server.
shows error codes
EE - > 11.-> EE ->
11....
The LED on the im- This is not supported server.
agePRESS Server
shows error codes
EE - > 02.-> EE ->
02....
The LED on the im- Hard disk drive is missing.
agePRESS Server
shows error codes
EE - > 09.-> EE ->
09....
The LED on the im- Failed to format the hard disk drive.
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
The LED on the im- The USB device may have a corrupted image
agePRESS Server file, or your hard disk drive cannot be accessed.
shows error codes
EE - > 44.-> EE ->
44....
The LED on the im- Failed to install bootloader.
agePRESS Server
shows error codes
EE - > 45.-> EE ->
45....
Backup and restore
The LED on the im- Failed to mount hard disk drive partition.
agePRESS Server
shows error codes
EE - > 21.-> EE ->
21....
The LED on the im- Failed to format the hard disk drive.
agePRESS Server
shows error codes
EE - > 43.-> EE ->
43....
The LED on the im- The USB device may have a corrupted image
agePRESS Server file, or your hard disk drive cannot be accessed.
shows error codes
EE - > 44.-> EE ->
44....
Network
Possible cause Suggested action
1. Power off the imagePRESS Server, reseat the flash drive,
power on, and then allow the installation to resume.
2. Retry the installation using a different USB flash drive.
3. Replace the motherboard.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
If the imagePRESS Server is found, the hardware might not have
initialized properly to retrieve the product name.
Product information is found, but the installer does not support
this product.
Check the imagePRESS Server to verify the hard disk drive in-
stallation.
Replace the hard disk drive.
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup
Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard
disk drive.
4. If the above actions do not work, replace the hard disk drive.
1. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard
disk drive.
2. If the above actions do not work, replace the hard disk drive.
The imagePRESS Server is not properly installed. Reinstall the
imagePRESS Server.
Replace the hard disk drive.
1. Run Windows Disk Error Check on the USB device.
2. Prepare the USB device again using the Fiery USB Setup
Tool.
3. Use another computer with an external connection to format
the hard disk drive, if the installer cannot write to the hard
disk drive.
4. If the above actions do not work, replace the hard disk drive.
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5. TROUBLESHOOTING