Canon imagePRESS Server G200 Service Manual page 55

Symptom
55 Possibly one of the following:
• Missing or faulty DIMM
• Faulty motherboard
90 • Faulty motherboard
FF Possibly one of the following:
(during the startup, • Faulty motherboard
imagePRESS • Faulty or missing CPU
Server hangs dis-
playing FF)
Any other code that • Faulty motherboard
the system hangs
on before reaching
the idle state
Startup
imagePRESS One of the following:
Server starts up • Faulty connection between imagePRESS
and then shuts Server and printer
down • Corrupted security chip
• Faulty power supply
• Faulty motherboard
• Faulty CPU
• Faulty printer interface board
imagePRESS One of the following:
Server starts up, • Printer interface firmware has been upgra-
but the Fiery ded and a system reboot is required
screens on the • Faulty connection between the image-
printer touch panel PRESS Server and the printer
are unavailable for
more than 15mi-
nutes
Possible cause Suggested action
1. Check and reseat the DIMM.
2. Replace the DIMM
3. Replace the motherboard.
Replace the motherboard.
1. Replace the motherboard.
2. Replace the CPU.
NOTE:
FF shown after the imagePRESS Server becomes Idle or
shortly at the startup does not indicate an error status.
1. Make sure that you reseated the internal cable connections
and verified system components.
2. Replace the motherboard.
1. Check and reseat the printer interface cable between the
imagePRESS Server and the printer.
2. Replace the printer interface cable.
3. Listen for the power supply fan and feel for airflow.
4. If you do not feel air from the power supply fan, you may need
to replace a faulty power supply.
5. Replace the motherboard.
6. Replace the CPU.
7. Replace the printer interface board.
1. Reboot the printer and wait for the printer and the image-
PRESS Server to start up and reach Idle.
NOTE:
If you press the Fiery icon on the printer touch panel
before the imagePRESS Server finshes the startup
process, "TCP connect error" appeares on the printer
touch panel. Press OK to return to the main menu, and
wait until the imagePRESS Server reaches Idle.
2. Verify that the imagePRESS Server and the printer have the
same time and date information. If the time and date infor-
mation do not match on both devices, the Fiery icon may fail
to appear.
For information on how to check and set the time and date
on the imagePRESS Server, see Configuration and Setup,
which is part of the user documentation set. For information
on how to check and set the time and date on the printer,
see the printer documentation.
3. Reboot the imagePRESS Server.
4. Check and reseat the cable connections between the im-
agePRESS Server and the printer.
5. Replace the external cables one by one.
50
5. TROUBLESHOOTING
(see"DIMM" on page 17)