Serial Call - NEC SL1000 Features And Specifications Manual

SL1000
Description
Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves
transferring steps between users. For example, a Customer Service Representative (CSR) has a client
on the telephone who needs technical advice. The CSR wants to send the call to Technical Service,
but needs to advise the client of certain costs when Technical Service is done. Rather than transferring
the call back and forth, the CSR can use Serial Call to Technical Service and announce, "I have Ted on
the telephone. I need to talk to him again. Just hang up when you're done and I'll get him back."
S Conditions
• The transferring extension can remain off-hook to auto-receive the callback or hang up and it rings
back to them.
• Serial Call requires a uniquely programmed function key (Program 15-07 or SC 851 : 43) or assign-
ing the Transfer key as Call Back in (Program 15-02-05=1).
• Serial Call is not available to single line telephones.
• Serial Call can be activated only during a supervised transfer.
Default Settings
Disabled
System Availability
Terminals
Multiline Terminals
Required Component(s)
None
Related Features
Programmable Function Keys
Transfer
Guide to Feature Programming
Program
Number
15-02-05
15-07-01
1-460
Program Name
Multiline Telephone Basic Data Setup - Transfer Key
Operation Mode
Programmable Function Keys
ISSUE 1.0

Serial Call

Default
0
Refer to Programming Manual.
Serial Call