NEC SL1000 Features And Specifications Manual page 541

ISSUE 1.0
Function Key 52 can be used to enable the VRS Waiting Message feature when Program 22-01-10 is set to 1
(Changed by Manual Operation).
Automatic Answer with Delay Message Start (Function Number 53)
Function Key 53 can be used to play the VRS Waiting Message immediately when Function Key 53 + the
ringing Trunk Appearance Key are pressed.
• 20-07-13: Class of Service Options (Administrator Level) - VRS Record (VRS Msg Operation)
• 20-15-11: Ring Cycle Setup - VRS Waiting Message Incoming Call
• 22-01-04: System Options for Incoming Calls - DIL No Answer Recall Time
• 22-01-08: System Options for Incoming Calls - DID Pilot Call No Answer Timer
• 22-01-10: System Options for Incoming Calls - VRS Waiting Message Operation
• 22-01-11: System Options for Incoming Calls - VRS Waiting Message Interval Time
• 22-08-01: DIL/IRG No Answer Destination
• 22-14-01~07: VRS Delayed Message for IRG
• 22-15-01~07: VRS Waiting Message for Department Group
• 25-07-02: System Timers for VRS/DISA - VRS/DISA No Answer Time
• 25-07-03: System Timers for VRS/DISA - Disconnect after VRS/DISA retransfer to IRG
Transfer to the VRS
Any extension user can Transfer their outside call to the VRS. This lets their caller take advantage of
the Automated Attendant's extensive routing abilities. To Transfer the call, the user places the call on
Hold, dials the unique VRS service code (set up in system programming : default 882 ), and hangs up.
Voice Prompting Messages
The VRS feature provides the system with Voice Prompting Messages. These Voice Prompting
Messages tell the extension user the status or progress of their call.
The following table shows the available Voice Prompting Messages.
Preamble
You can use the Preamble message to set up an Auto-Answer with Greeting application. When a
receptionist answers a call, the VRS can play a preamble message such as, "Welcome to ABC
Company. How can I help you?" When the caller replies, the receptionist answers, "One moment
please," and quickly extends the call to the desired party. This ensures that all incoming calls are
answered quickly, courteously and consistently.
Time, Date and Station Number Check
If the system has a DSP daughter board installed for VRS, any multiline terminal user can find out the
time, date or the extension number while their telephone is idle (on-hook). The time and date check
saves the user time since they do not have to look for a clock or calendar. Hearing the extension
number conveniently identifies non-display multiline terminals. To find out their extension number, the
user presses 6 (for Number). To listen to the time and date, the user presses 8 (for Time/Date).
Conditions
• VRS record time is fixed at two minutes and cannot be changed.
• The Automated Attendant (VRS) can answer up to 16 calls (Needs License and MEMDB) simultane-
ously.
• The maximum number of VRS ports is 16 when the MEMDB is installed on the CPU. If the MEMDB
is not installed, the maximum number of VRS ports is four.
Default Settings
Disabled
Features and Specifications Manual
SL1000
V
1-533