Central Office Calls, Answering - NEC SL1000 Features And Specifications Manual

SL1000
Description
The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements.
This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 126
trunks are available. For additional information on making trunks ring, refer to
1-425.
Delayed Ringing
C
Extensions in a Ring Group can have delayed ringing for trunks. If the trunk is not answered at its
original destination, it rings the DIL No Answer Ring Group (this ring group applies to DIL or non-DIL
trunks). This could help a secretary that covers calls for their boss. If the boss does not answer the
call, it rings the secretary's telephone after a programmable interval.
Universal Answer
Universal Answer allows an employee to answer a call by going to any multiline terminal and dialing a
unique Universal Answer code. The employee does not have to know the trunk number or dial any
other codes to pick up the ringing trunk. You normally set up Universal Answer along with Universal
Night Answer (refer to
External Paging, an employee can answer the call from the first available telephone. You might also
want to use Universal Answer in a noisy warehouse or machine shop where the volume of normal tele-
phone ringing is not adequate. After hearing the ringing over the Paging, an employee can then easily
pick up the call from a shop telephone.
The Automatic Off-Hook Answer of Universal Answer Call options (Program 20-10-07) determines
whether or not the extension has the Auto Answer feature for ringing calls. This option allows a user to
simply lift the handset to answer a ringing call; dialing the service code is not necessary.
Additional Trunk Ring Tones
Various ring tone patterns and melodies for incoming calls are available (Program 22-03-11); Ring
Tone Patterns 1~4 and Melodies 1~5.
Sidetone Volume Setup
This option allows system programming for the multiline terminal side tone volume. There are two
levels, based on whether the connected trunk is a digital trunk or analog trunk.
Conditions
• The incoming ring group assignment programmed in Program 41-03-01 overrides the setting in Pro-
gram 22-05-01.
• Ringing calls can be picked up regardless of access map programming.
• An extension user can answer an outside call just by lifting the handset.
• Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time period.
Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warn-
ing tone prior to the call disconnecting.
• Line keys simplify answering outside calls.
• If the Absent text message was set by the originating extension, the destination extension displays
the assigned text message instead of the Reason for Transfer message.
• If an extension is assigned to a Trunk Access Map that has no access for a trunk, the extension can
still retrieve parked calls on that trunk. The extension can also Group Call Pickup and Direct Call
Pickup calls ringing another extension on that trunk.
• To adjust for proper audio quality, refer to Programs 81-07 and 81-17.
1-102
Central O ce Calls, Answering
Night Service on page 1-370). When a Universal Night Answer call rings the
ISSUE 1.0
Ring Groups on page

Central Office Calls, Answering