Troubleshooting For Common Issues; Table 8 Troubleshooting For Common Issues - Honeywell 30 Series Manual

Troubleshooting for Common Issues

Refer to the following guidelines to troubleshoot any performance issues. If you require
additional assistance, contact Honeywell Technical Support (see back cover for contact
information).
Table 7 Troubleshooting for Common Issues
Issues
Cannot play downloaded file
IR video is poor.
Cannot install/log in to web
client.
Water leaking into camera
housing.
Power supply is unstable.
The page of changing
password is lost.
IP address of the camera is
shown as 0.0.0.0 in IPC Tool
Recommended scenario for
intrusion/people detection in
indoor environment
90
Solutions
Use the player located on the CD that came with your camera.
•
Ensure that the power supply is adequate. An inadequate
power supply may not be able to support the IR lights.
•
Ensure that the objects to be illuminated are within the
camera's IR range.
•
Ensure that your browser's security settings allow ActiveX
controls.
•
Ensure that you have a valid network setup and that you
are using the correct login user name and password.
Do not unscrew the air tight hole.
Use of a UPS power supply is strongly recommended.
Change the password of the camera in IPC Tool.
Configure the IP address settings of the camera and the
computer in the same segment.
•
General scenario:
Camera Height: 2M\ Angle: point to the ground with 15
degree \ Distance to target people: 3M
•
BW mode scenario:
Camera Height: 2M\ Angle: point to the ground with 15
degree \ Distance to target people: 2M
Honeywell 30 Series IP Cameras User Guide