Troubleshooting The Installation - Cisco 7000 Hardware Installation And Maintenance

C H A P T E R 4

Troubleshooting the Installation

Your router went through extensive testing and burn-in before leaving the factory; however, if your
system appears to have problems starting up, use the information in this chapter to help isolate the
cause. Problems with the initial startup will most likely be caused by an interface processor or power
supply that has become dislodged from the backplane or chassis power connector. Although
overtemperature conditions rarely occur at initial startup, the environmental monitoring functions are
included because they also monitor DC line voltages.
This manual covers the system hardware installation only. At the initial system boot, you should
verify the following:
•
The power supplies are installed properly and are supplying power to the system.
•
The system blower is operating.
•
The system software boots successfully.
•
The RP, SP (or SSP), and all interface processors are properly installed in their slots and each is
initialized without problems.
When each of these conditions is met, the hardware installation is complete, and you should proceed
to the Router Products Getting Started Guide on UniverCD or in the printed manual to configure the
interfaces. If the startup sequence fails before these conditions are met, use the procedures in this
chapter to isolate and, if possible, resolve the problem.
If you are unable to easily solve the problem, contact a customer service representative for assistance
and further instructions. Before you call, have the following information ready to help your service
provider assist you as quickly as possible:
•
Date you received the router
•
Chassis serial number (located on a label on the right rear deck of the chassis)
•
Type of software and release number
•
Brief description of the problem you are having
•
Brief explanation of the steps you have already taken to isolate and resolve the problem
•
Maintenance agreement or warranty information
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