Cisco 7811 User Manual page 58

Contacts
Reverse Name Lookup for Incoming and Outgoing Calls
The reverse name lookup searches the phone's external directories. When a search succeeds, the name is
placed in the call session and in the call history. For simultaneous, multiple phone calls, reverse name lookup
searches for a name to match the first call number. When the second call connects or is placed on hold, reverse
name lookup searches for a name to match the second call.
Reverse name lookup is enabled by default.
Reverse name lookup searches the directories in the following order:
1. Phone contacts
2. Call History
3. Third-party Server Directory (BroadSoft, Asterisk, or MetaSphere)
4. LDAP Directory
5. XML Directory
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
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