List Of Error Codes - Honeywell touchpoint Pro Operating Instructions Manual

MAN0923_Issue 3_04/15
Category Fault / Problem
Web Server No Web Server
connection
Web Server Communication with
the Controller is lost
Web Server Slow / intermittent
response from the
Touchpoint Pro system

9.2 List of Error Codes

Note: CCB – Control Centre Board
COB – Communication Board
UDID – Unique Device Identifier
Error Message
Code
2 Operation failed; invalid frame
length. Please retry the operation. If
the problem persists, please contact
your local service representative
3 Operation failed; invalid source
address. Please verify that the
current COB software and CCB
firmware revisions are compatible
9. Problem Solving
Possible Cause
The Touchpoint Pro
Controller requires
some action to be
performed (e.g.
system restart,
restore CCB
functionality) before
normal Web Server
communication
can resume
The Web Server
supports 5
concurrent web
clients, however it
does not restrict
further users from
connecting
Possible Cause
The Control Module
has an internal
communication issue
A software or firmware
update is not compatible
with other installed
components
132
Remedial Action
Check TCP/IP settings, check if the PC network adapter is enabled,
check that the PC wireless adapter is off before connecting to the
Web Server, check proper cable connections. The Ethernet port
of the Touchpoint Pro Control Module should be connected to a
network. Please refer to cable recommendations (chapter 4).
Check the Touchpoint Pro Controller (touchscreen) for any
instruction or detailed error message
Reduce the number of web clients to five or less
Remedial Action
1. Please retry the operation.
2. If still unsuccessful, on the front panel, press the
Accept and Reset buttons together for 10 s, which
will restart the COB.
3. If the error has not cleared, if possible cycle the
power to the system.
4. If the problem persists, please contact your local
service representative.
1. Refer to the Help screen to confirm the currently
installed version of software and firmware.
2. Refer to the Touchpoint Pro users support website
to verify that the current COB software and CCB
firmware revisions are compatible.
3. If required, update the appropriate software /
firmware (see Maintenance).
Touchpoint Pro
Operating Instructions