Honeywell dolphin 75e User Manual page 25

Method 2
Important: You should never use this method unless all other recovery methods have failed and the terminal is still
completely unresponsive.
Before You Start
1. If you added a Google Account to the 75e, make sure you have your Google username and password associated
with the terminal. If you do not have the username and password, you will not be able to use the terminal after the
reset. This is a security measure that prevents unauthorized users from using the device if they try a factory reset.
If you did not add a Google Account to the terminal, the extra security level is not enabled and you will not need a
Google username and password.
2. If you recently reset your Google Account password, wait 24 hours before performing a Factory reset.
3. Connect the terminal to an external power source or make sure you have a full battery charge.
4. Make sure you have an Internet connection.
To Perform a Factory Reset for an Unresponsive Terminal
To perform a Factory Reset if the 75e is unresponsive and all other recovery methods have failed:
1. Press and hold the Power button
2. When the Honeywell splash screen appears, press and hold the Power button
until the Recovery screen appears.
3. Verify "Recovery Mode" appears at the top of the screen.
If "Recovery Mode" does not appear, press the Volume button to move through the options until "Recovery Mode"
appears.
4. Press the Power button
5. Use the Volume Down
6. Press the Power button
7. After the reset is complete, press the Power button
for approximately 8 seconds until the terminal starts to reboot.
to enter the advanced options screen.
button to highlight Wipe data/factory reset.
.
and Volume Down
to reboot.
buttons
1 - 13