Collecting Data When Trouble Has Occurred - Canon CXDI-80C Service Manual

4. Collecting data when trouble has occurred

This section describes which information and files are needed in order to ascertain and analyze the
trouble in the event that system errors, image trouble or image processing errors have occurred. In
the case of wireless communication trouble, the required information set forth in the primary
response and secondary response sections must be collected.
[Projected types of trouble]
A. System connection trouble when installing the system, condition setting trouble, software
trouble, communication trouble
B. Malfunctioning in the electrical and mechanical systems, operational errors, display errors,
image trouble, extraneous noise, image processing errors
C. Mismatching of specifications
[Information and files required for analysis]
The table below lists the information and files which are required for analysis and which
correspond to the types the trouble encountered.
Information/files
No.
or folders
Installation
1 environment
information
2 DB backup data
3 images
4 QC result
5 Other
6 SnsPBInfo
7 elog
◎: This indicates essential information and files; as a basic rule, all the files must be collected.
However, in the case of images, each image file is large. Therefore, as a basic rule, all the
trouble images in question and the 3 or 4 images immediately before and after the trouble
images must be collected.
In the case of an image processing error, as a basic rule, all the trouble images in question and
the images successfully processed in the same imaging areas (same imaging method) must be
collected.
6. Troubleshooting
System Image
processing
error trouble
◎ ◎
◎ △
△ ◎
△ ○
◎ ○
◎ ◎
◎ ◎
Image
Collection
method
error
Visual
◎
investigation
Collected
using
△
Collection
*1
Tool
Collected
using
◎
Collection
*1
Tool
Collected
using
○
Collection
*1
Tool
Collected
using
○
Collection
*1
Tool
Collected
using
◎
Collection
*1
Tool
Collected
using
◎
Collection
*1
Tool
- 11 -
Remarks
CCS version, PC specifications
and hardware configuration,
connection information
Database
Files of images taken,
information on side of detector
Calibration, performance test
and self-diagnosis files
Screwcap.log, cxdcap.log, IHE
and other log files
DP files and detector log files
Windows Event Viewer for
viewing events in the 4 logs of
Application, Security, Setup
and System