Canon CXDI-80C Service Manual page 147

[When an error is displayed on GUI]
Symptom (1): Dealing with system errors occurring while CCS is running
(1) Refer to the error guide in the CXDI Control Software NE Service Manual.
(2) Based on the comments in the cause column of the error guide, use the suspected causes as a
reference.
(3) Start up Collection Tool of Control Software NE_Service Tool.exe, and execute
collection.
*4
Refer to "4. Collecting information when trouble has occurred" and collect the information and
files based on the system error items.
(4) Check the lighting statuses of the LEDs on the detector.
(5) Check the LAN cable connections (all the location where LAN cables are used).
(6) Check the types of the LAN cables being used.
* The following actions are to be taken only with wired connections.
(7) Check the detector cable connections (at both the detector end and AC/DC box end).
(8) Replace the detector cable.
(9) Replace the AC/DC box.
If the error has recurred after the above action has been taken, replace the detector.
If the error is resolved after the detector has been replaced, replace the new unit with the original
unit, verify that the trouble recurs, and then send the detector to the office of the sales company
which will proceed with the secondary response.
If the error is not resolved even after the detector has been replaced, consider replacing the image
capture computer.
* When requesting a secondary response, the following information and data must be sent without
fail.
• Installation environment information (CCS version, PC specifications and hardware
configuration, wireless setting information, etc.)
• Files collected by Collection Tool
• Status of detector exterior
• Frequency at which the trouble occurs
• Report detailing the work which has been done
Symptom (2): Dealing with errors during calibration
(1) Check the X-ray tube exposure field of the X-ray generator.
(2) Check the exposure dosage and perform calibration again.
(3) Proceed with the performance test and self-diagnosis imaging, and check the results.
(4) Start up Collection Tool of Control Software NE_ServiceTool.exe, and execute
collection.
*5
Refer to "4. Collecting information when trouble has occurred" and collect the information and
files based on the image trouble items.
If the error has recurred after the above action has been taken, replace the detector.
If the error is resolved after the detector has been replaced, replace the new unit with the original
unit, verify that the trouble recurs, and then send the detector to the office of the sales company
which will proceed with the secondary response.
* When requesting a secondary response, the following information and data must be sent without
fail.
6. Troubleshooting
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*4
file
*5
file