NEC Univerge SV8100 Features And Specifications Manual page 1513

UNIVERGE SV8100
InMail Integration can be set to On in the Desktop Configuration Wizard on the Voicemail Tab in
Preferences.
Desktop Shared Services
The SV8100 Desktop application includes the option to install Desktop Shared Services that are
available for use by all Desktop application users. This is required for the following features:
SystemWide BLF/DSS
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Central Directory
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Phone Message
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Quick Message
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Presence
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With UC Desktop Application Version 4.0 or higher, the InServer in-skin blade for the SV8100 is
introduced. It is designed to be an application server for several of the external applications available for
the SV8100 product line. Initially, the InServer will come pre-installed with Windows Embedded Standard
OS and will support the setup and deployment of the NEC Desktop Suite and InACD MIS. NEC
Desktop Shared Services and InACD MIS run on the InServer blade. With the InServer Blade,
installation is made easier by allowing the technician to direct users to a URL where software files with
preconfigured settings that automatically populate the configuration fields within the desktop can be
downloaded. For more information on the InServer Blade, refer to the UNIVERGE SV8100 InServer
Configuration Guide.
The Desktop Shared Services manage shared resources and provide communication facilities between
user endpoints. The functionality implemented by the third-party services includes the following:
Access to Operator or Receptionist Type Functions – An operator or receptionist type user can

easily manage their call handling tasks without having to switch attention between the telephone
and the PC. One or two clicks of the mouse is all it takes for the operator or receptionist to transfer
a call or put a caller into a users voice mailbox. A company directory, recording ability, and
PC-to-PC messaging, and Presence indication provide additional features to further enhance the
operation. The Desktop Client with Shared Services can monitor all line keys and control the
actions of the operator's phone, including placing calls. The application on the PC communicates
with the SV8100 system through a TCP port on the telephone system. The Desktop Application
with Shared Services also includes a supporting application called Quick Message. By installing
the Quick Message client on individual PCs, the operator can quickly send short messages to other
employees, who can respond with a single keystroke. The PC to be used requires Windows XP
SP2, Windows Vista or Windows 7 and an interface to the SV8100 system through the ethernet
link to monitor and control telephone activity.
Shared Directory/Contact List – provides a shared database that includes the company directory,
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external contact list and personal contact list that can be accessed by all users. Without Desktop
Shared Services, each Desktop user must maintain their own Directory and Contact list. The
external and personal contact list can be imported via a .csv file.
SV8100 UC Desktop Suite Applications
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