NEC Univerge SV8100 Features And Specifications Manual page 1238

Issue 1.0
A multiline terminal user can have their idle extension emulate a personal answering machine. This
lets In-Mail screen their calls, just like their answering machine at home. If activated, the extension
incoming calls route to the user's subscriber mailbox. Once the mailbox answers, the user hears the
caller's incoming message. The multiline terminal user can then:
Let the call go through to their mailbox
Intercept the call before it goes to their mailbox
Voice Mail Overflow
If Voice Mail automatically answers trunks, Voice Mail Overflow can reroute those trunks to other
extensions when all Voice Mail ports do not answer or, with certain software, are busy. During
periods of high traffic, this prevents the outside calls from ringing Voice Mail for an inordinate amount
of time. There are two types of Voice Mail Overflow: Immediate and Delayed. With immediate
overflow, calls immediately reroute to other extensions when all Voice Mail ports do not answer or,
with certain software, are busy. With delayed overflow, calls reroute after a preset interval. Without
any type of overflow, the outside calls ring Voice Mail until a port becomes available or the outside
caller hangs up.
Message Center Mailbox
A Message Center Mailbox is a mailbox shared by more than one extension. Any multiline terminal
that has a Message Center Key for the shared mailbox can:
Listen to the messages stored in the shared mailbox
Transfer calls to the shared mailbox
Use many other Voice Mail features previously available only at an extension individual mailbox
A Message Center Mailbox helps co-workers that work together closely – such as members of the
same Department Hunt Group or ACD Group. For example, an ACD Group Supervisor can send
important messages to the shared Message Center Mailbox, to which any ACD Group member can
respond when time allows. Each ACD Agent's Message Center Key flashes when messages are
waiting. (The Message Center Mailbox can be a mailbox for an installed, uninstalled or virtual
extension.)
Voice Mail Caller ID
VM8000 InMail can use ANI/Caller ID information to identify the outside caller that left a message in
a user's mailbox. When the message recipient presses TI after hearing a message, they hear the
time the message was sent and the outside telephone number of the message sender. Refer to
Caller ID on page 2-205
information on setting up this feature.
Voice Mail Queuing
When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are
busy, any calls trying to get to the voice mail are placed in queue. As the voice mail ports become
available, the calls are connected to the voice mail in the order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can hold a maximum of 10
calls. If the queue is full or if the voice mail ports are not assigned to a Department Group, the calls are
handled as though no voice mail queuing feature was enabled. The calls either access voice mail if a port
is available or they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
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and T1 Trunking (with ANI/DNIS Compatibility) on page 2-1067
UNIVERGE SV8100
for more
VM8000 InMail