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Troubleshooting
Learn about various troubleshooting tips, and what to do when a specific message is displayed.
General Tips
Here are some general tips to get you started.
●
If some settings are preventing you from connecting to Wi-Fi, connect to your device
through the micro USB cable, and then change the settings. (See
USB.)
●
Go to
virginmobileusa.com/help-support
●
The knowledge base at the NETGEAR website (support.netgear.com) may also be
useful.
LCD Is Dark
The following table describes situations that can cause the LCD to be dark (that is, not
displaying any text or icons), and recommends actions.
Device state
LCD state
On
On, but dormant
(inactivity timeout)
Off
Off
If the LCD is still dark, use the micro USB cable to connect your device to the AC charger or to a
computer.
Insufficient Signal Strength
If you have insufficient signal strength, an icon is displayed on your device's home screen, and
in the Mingle Manager's Connection Details section.
Insufficient signal strength, indicated by
Troubleshooting
to access troubleshooting and other resources.
Your action
Briefly press the power button on your device.
Turn your device on:
●
Make sure a battery is inserted into your
device.
●
Press the power button on your device until it
turns on.
, may occur because:
Connecting Through
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