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5: Troubleshooting
Rev 1 Oct.13
This chapter provides suggestions for troubleshooting problems that may
arise when using your mobile hotspot.
The Wi-Fi network name does not
appear in the list of networks.
If you don't see the Hotspot's Wi-Fi network(s) from your Wi-Fi enabled
device, try these suggestions:
•
Refresh the list of networks.
•
If the LCD is dark, the Wi-Fi radio may have gone to sleep. Press the
power key to wake the hotspot.
•
If the Hotspot is tethered to your computer, make sure that Wi-Fi is
set to stay on when tethered. See
when tethered to a Windows XP system
The No Signal icon appears on the
LCD screen / Homepage.
If the No Signal icon (
) appears on the LCD screen /Homepage, make
sure you are in your network provider's coverage area.
Unable to access the Homepage when
connected to a VPN.
If you are using your Hotspot while connected to a VPN, you may not be
able to access the Homepage using
http://m.home.
To directly access the homepage hosted on the device, enter the address
http://10.0.0.138
in your browser.
Unable to connect a computer
running Windows® Vista® to the
Hotspot.
Microsoft has a known issue whereby computers running Windows Vista
cannot obtain an IP address from certain routers. More information and a
fix are available at
http://support.microsoft.com/kb/928233
Microsoft support web site and search for knowledge base article
928233.
Unable to connect to the Internet
on page 64.
or go to the
5
63
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