Shared Lines - Cisco 6921 User Manual

If you do not retrieve the call within a certain amount of time (set by your system administrator), a reminder tone will sound
on your phone, at which time you can resume the call by pressing the Resume soft key, or by retrieving it from another
phone.
If you do not retrieve or resume the call within a specified amount of time (set by your system administrator) after the
reminder tone, the call will be directed to another destination (set up by your system administrator), such as voicemail.
Park a Call using Assisted Direct Call Park
This feature is supported only in Cisco Unified IP Phone 6941.
To park a call to a directed call park slot:
1. During call, press the Transfer button
2. Press the Directed Call Park line button.
3. Press the Transfer button
You have a limited time to retrieve the parked call before it reverts to ringing at the original number.
To retrieve a call parked at a directed call park slot:
• Dial the retrieval park-slot extension.
• Dial the Directed Call number.
For example, if the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789.
Park and Retrieve a Call Using Manual Directed Call Park
1. During a call, press the Transfer button
2. Enter the Directed Call number where you will park the call.
3. Press Transfer again to finish parking the call, then hang up.
You have a limited time to retrieve a parked call before it reverts to ringing at the original number.
4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:
Dial the retrieval park-slot extension.
–
Dial the Directed Call number.
–
For example, if the park retrieval prefix is "77" and the Directed Call number is "6789", enter 776789.

Shared Lines

Shared lines allow you to use one phone number for multiple phones.
You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with
co-workers, or handle calls on behalf of a manager.
For example, if you share a line with a co-worker,
• When a call comes in on the shared line:
Your phone rings and the line button flashes amber.
–
Your co-worker's phone rings and the line button flashes amber.
–
• If you answer the call:
Your line button turns green.
–
Your co-worker's line button turns red.
–
When button is red, that line cannot be used to barge in on the call or used to make another call.
• If you put the call on hold:
Your line button flashes green
–
Your co-worker's line button flashes red.
–
• When the line flashes red, your co-worker can pick up the call.
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again.
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