Manage Call Waiting; Personalize Your Voicemail; Check For Voice Messages; Place A Call On Hold - Cisco 6921 User Manual

Place a Call on Hold

To place a call on hold while on the call:
• To put a call on hold, press the Hold
To retrieve a held call:
• To resume the call, press the Resume soft key or the flashing green line button.
• If your phone supports multiple lines, you can use line buttons to swap between holding and active calls.
For example, if you have a holding call on Line 1 and an active call on Line 2, pressing the Line 1 button makes the Line 1
call active (resumes it from hold) and automatically puts the Line 2 call on hold.

Manage Call Waiting

If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset
rest, depending on the configuration of your phone.
To answer the new call on the same line:
1. Use the Swap soft key to toggle between the two calls or press the line button to go to the other call.
2. Press the Answer soft key to answer the call. The call on the other line is automatically put on hold.
For example, if you have a holding call on Line 1 and an active call on Line 2, pressing the Line 1 button makes the Line 1 call
active (resumes it from hold) and automatically puts the Line 2 call on hold.
To return to the original call:
1. Use the Swap soft key to reselect the call.
2. Press the Resume soft key to reconnect to the call.
Unanswered calls are routed to your voicemail system (if available).
Note
Mute a Call
To mute a call:
• While on a call, press the Mute button
To deactivate the mute function, do one of the following:
• Press the Mute button again.
• Lift the handset if you are using mute with your speakerphone.
The Mute feature does not generate music or a tone.
Note

Personalize Your Voicemail

Press the Messages button

Check for Voice Messages

Check for voice messages in any of these ways:
• Look at the visual message indicator lamp on your handset.
You can configure the visual message indicator lamp using your User Options web pages.
• Look for:
(For Cisco Unified IP Phones 6941 only.)
–
(For Cisco Unified IP Phones 6921 and 6941 only.) A text message.
–
button.
. The Mute button lights, indicating that the other party cannot hear you.
, then follow the voice prompts.
A
message waiting icon.
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