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Appendix
Troubleshooting
In the case of network problems troubleshooting may be difficult, as miscellaneous net-
work parameters may be affected. This section only describes problems which are
associated with the Cisco BWX360 WiMAX Outdoor Modem.
Symptom
No LED does light up.
The CONNECT LED does
not light up.
The Cisco BWX360 WiMAX
Outdoor Modem switches
itself off.
Possible cause and solutions
The Cisco BWX360 WiMAX Outdoor Modem is not
connected to the mains.
Check if the indoor unit is connected correctly.
Check if the power socket is live.
The Cisco BWX360 WiMAX Outdoor Modem is not
registered to a base station.
Check the cable connections. If necessary, charge
a qualified electrician to check the installation.
The Cisco BWX360 WiMAX Outdoor Modem is not
ready for use.
The device may be too hot. In this case, the integrated
overheating protector prevents the Cisco BWX360
WiMAX Outdoor Modem from being damaged. If the
temperature rises, the Cisco BWX360 WiMAX Out-
door Modem automatically reduces data transfer to a
minimum. When the temperature exceeds the critical
value, the Cisco BWX360 WiMAX Outdoor Modem
switches itself off.
Wait until the Cisco BWX360 WiMAX Outdoor
Modem has cooled down.
Check the device status of your Cisco BWX360
WiMAX Outdoor Modem, see chapter "Device sta-
tus" on page 38.
If the Cisco BWX360 WiMAX Outdoor Modem
does not work after the device has been restarted,
please contact your provider/service technician.
Appendix
41
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