Cisco DPQ2160 User Manual
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Cisco DPQ2160 User Manual

Docsis 2.0 cable modem
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See also: Quick Reference Manual
Cisco Model DPQ2160 and
EPQ2160 DOCSIS 2.0 Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
FCC Compliance .........................................................................................................7
Introduction.................................................................................................................8
What's In the Carton?................................................................................................. 9
Front Panel Description ...........................................................................................10
Back Panel Description ............................................................................................11
Where Is the Best Location for My Cable Modem?..............................................12
What Are the System Requirements for Internet Service?.................................. 13
How Do I Connect My Devices to Use the Internet? ...........................................15
How Do I Configure TCP/IP Protocol? ................................................................17
How Do I Install USB Drivers? ...............................................................................20
How Do I Mount the Modem on a Wall? (Optional)...........................................22
Having Difficulty? ....................................................................................................24
Tips for Improved Performance .............................................................................26
How Do I Renew the IP Address on My PC? .......................................................27
Front Panel LED Status Indicator Functions......................................................... 28
Notices........................................................................................................................ 30

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Summary of Contents for Cisco DPQ2160

  • Page 1: Table Of Contents

    Cisco Model DPQ2160 and EPQ2160 DOCSIS 2.0 Cable Modem User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS ...............2 FCC Compliance ......................7 Introduction.........................8 What's In the Carton?....................9 Front Panel Description ...................10 Back Panel Description ....................11 Where Is the Best Location for My Cable Modem?..........12 What Are the System Requirements for Internet Service?........

  • Page 2: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

  • Page 3: Aviso A Los Instaladores De Sistemas Catv

    IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert. Aviso a los instaladores de sistemas CATV Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.
  • Page 4 IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source.
  • Page 6 IMPORTANT SAFETY INSTRUCTIONS Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable parts. Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition.

  • Page 7: Fcc Compliance

    Consult the service provider or an experienced radio/television technician for help. Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the user's authority to operate the equipment. The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.

  • Page 8: Introduction

    Enhances interoperability with most service providers by complying with the following specifications to deliver high-end performance and reliability: - DPQ2160: Designed to meet the specifications for DOCSIS 2.0 and is backward compatible with DOCSIS 1.1 and 1.0 - EPQ2160: Designed to meet the specifications for EuroDOCSIS™ 2.0 and is backward compatible with EuroDOCSIS 1.1 and 1.0...

  • Page 9: What's In The Carton

    When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One Ethernet cable One Model DPQ2160/EPQ2160 (CAT5/RJ-45) Cable Modem One USB cable (not included...

  • Page 10: Front Panel Description

    Front Panel Description Front Panel Description The front panel of your cable modem provides LED status lights that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational.

  • Page 11: Back Panel Description

    Back Panel Description The following illustration describes the back panel components of the DPQ2160/EPQ2160 cable modem. 100-240 VAC—Connects the cable modem to the DC output of the AC power cord that is provided with your cable modem. Only use the AC power cord that...

  • Page 12: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 13: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 14: How Do I Set Up My High-Speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.

  • Page 15: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 16 How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. Power off your PC and unplug it from the power source. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.

  • Page 17: Configuring Tcp/Ip On Internet Devices

    How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
  • Page 18 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 19 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 20: How Do I Install Usb Drivers

    How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, XP, or Vista operating system. This section contains instructions for installing the USB drivers for the cable modem.
  • Page 21 How Do I Install USB Drivers? Select CD-ROM drives in the Found New Hardware Wizard window, and then click Next. Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. After the system finds the USB driver, if the Digital Signature Not Found window opens and displays a confirmation message to continue the installation.

  • Page 22: How Do I Mount The Modem On A Wall? (Optional)

    How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be horizontally mounted. Before You Begin Before you begin, choose an appropriate mounting place.
  • Page 23 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

  • Page 24: Having Difficulty

    Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access.

  • Page 25: Common Troubleshooting Issues

    Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 28), for more detailed information on front panel LED status indicator operation and function. The cable modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.

  • Page 26: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.

  • Page 27: How Do I Renew The Ip Address On My Pc

    How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 28: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem.

  • Page 29: Special Conditions

    Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the cable modem front panel LED status indicators during normal operations when AC power is applied to the cable modem. Front Panel LED Normal Operations POWER ONLINE...

  • Page 30: Notices

    Notices Notices Trademarks Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
  • Page 32 Lawrenceville, GA 30042 This document includes various trademarks of Cisco Systems, Inc. Please see the Notices section of this document for a list of the Cisco Systems, Inc. trademarks used in this document. All other trademarks mentioned in this document are the property of their respective owners.

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Epq2160

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