Troubleshooting Pppoe Or Pppoa; Troubleshooting Internet Browsing - NETGEAR DG834GUv5 Reference Manual

DG834G Reference Manual
• Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for
your computer's MAC address. In this case:
Inform your ISP that you have bought a new network device, and ask them to use the router's
MAC address.
OR
Configure your router to spoof your computer's MAC address. This can be done in the Basic
Settings menu. Refer to

Troubleshooting PPPoE or PPPoA

The PPPoA or PPPoA connection can be debugged as follows:
1. Access the Main Menu of the router at http://192.168.0.1.
2. Under the Maintenance heading, select the Router Status link.
3. Click the Connection Status button.
4. If all of the steps indicate "OK" then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates "Failed", you can attempt to reconnect by clicking "Connect". The
ADSL modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you may be using an incorrect Service Name, User
Name or Password. There also may be a provisioning problem with your ISP.
Note: Unless you connect manually, the ADSL modem router will not authenticate using
PPPoE or PPPoA until data is transmitted to the network.

Troubleshooting Internet Browsing

If your ADSL modem router can obtain an IP address but your computer is unable to load any Web
pages from the Internet:
• Your computer may not recognize any DNS server addresses.
9-6
"Manually Configuring Your Internet Connection" on page
v3.0, September 2005
3-14.
Troubleshooting