Obtaining An Internet Ip Address; Troubleshooting Pppoe Or Pppoa - NETGEAR DGN2200M User Manual

Obtaining an Internet IP Address

If your wireless modem router is unable to access the Internet, and your Internet LED is
green or blinking green, you should determine whether the wireless modem router is able to
obtain an Internet IP address from the ISP. Unless you have been assigned a static IP
address, your wireless modem router must request an IP address from the ISP. You can
determine whether the request was successful using the browser interface.
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To check the Internet IP address from the browser interface:
1. Launch your browser, and select an external site such as www.netgear.com.
2. Access the main menu of the wireless modem router's configuration at http://10.0.0.2.
3. In the main menu, under Maintenance, select Router Status and check that an IP address is
shown for the WAN port. If 0.0.0.0 is shown, your wireless modem router has not obtained
an IP address from your ISP.
If your router is unable to obtain an IP address from the ISP, the problem might be one of the
following:
• If you have selected a login program, the service name, user name, or password might be
incorrectly set. See the following section,
• Your ISP might check for your computer's host name. Assign the computer host name of
your ISP account to the wireless modem router in the browser-based Setup Wizard.
• Your ISP allows only one Ethernet MAC address to connect to Internet, and might check
for your computer's MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
router's MAC address.
- Configure your router to spoof your computer's MAC address. This can be done in the
Basic Settings screen.

Troubleshooting PPPoE or PPPoA

The PPPoE or PPPoA connection can be debugged as follows:
1. Access the main menu of the router at http://10.0.0.2.
2. Under Maintenance, select Router Status.
3. Click the Connection Status button.
4. If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The
wireless modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There also might be a provisioning problem with your ISP.
N300 Wireless ADSL2+ Modem Router DGN2200Mv2
Troubleshooting
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Troubleshooting PPPoE or PPPoA .