Troubleshooting Pppoe Or Pppoa; Troubleshooting Internet Browsing - NETGEAR DG834N Reference Manual

DG834N RangeMax NEXT Wireless ADSL2+ Modem Router Reference Manual
• Your ISP allows only one Ethernet MAC address to connect to Internet, and might check for
your computer's MAC address. In this case, do one of the following:
– Inform your ISP that you have bought a new network device, and ask them to use the
router's MAC address.
– Configure your router to spoof your computer's MAC address. This can be done in the
Basic Settings screen. See the ADSL Modem Wireless Router Setup Manual.

Troubleshooting PPPoE or PPPoA

The PPPoA or PPPoA connection can be debugged as follows:
1. Access the main menu of the router at http://192.168.0.1.
2. Under Maintenance, select Router Status.
3. Click the Connection Status button.
4. If all of the steps indicate OK, then your PPPoE or PPPoA connection is up and working.
5. If any of the steps indicates Failed, you can attempt to reconnect by clicking Connect. The
modem router will continue to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name, user
name, or password. There also might be a provisioning problem with your ISP.
Note: Unless you connect manually, the modem router will not authenticate using PPPoE
or PPPoA until data is transmitted to the network.

Troubleshooting Internet Browsing

If your modem router can obtain an IP address, but your computer is unable to load any Web pages
from the Internet:
• Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www addresses)
to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers
for your use. If you entered a DNS address during the modem router's configuration, reboot
your computer, and verify the DNS address as described in the online document that you can
access from "Preparing Your Network" in Appendix
computer manually with DNS addresses, as explained in your operating system
documentation.
6-6
B. Alternatively, you can configure your
v1.0, April 2008
Troubleshooting