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Troubleshooting
Note
If your phone's web browser is enabled, you can download the log bundle files to give to the administrator.
Procedure
Step 1
Access the Cisco Phone
Step 2
Choose one of the following based on your phone's software version:
• For release 1.2(0), tap the Overflow menu.
• For release 1.3(0) or later, tap the Drawer
Step 3
Choose one of the following based on your phone's software version:
• For release 1.2(0), select Settings > Phone information > Report problem.
• For release 1.3(0) or later, tap Report problem.
Step 4
After the phone vibrates twice, contact your administrator to provide a description of the issue and approximate
time.
Step 5
If your phone's web browser is enabled, download the log bundle from the Device Logs tab to provide to the
administrator.
app.
menu.
Cisco Wireless Phone 840 and 860 User Guide
Create a problem report from the phone
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