Consultative Transfer; Cancel Transfer - Cisco 6945 User Manual

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Operating Your Phone

Procedure

During a call, press the Transfer button

Step 1

The call is placed on hold.

Dial the number to which you want to transfer the call.

Step 2

Press the Transfer button

Step 3

Consultative Transfer

Redirects the call after first allowing you to speak to the transfer recipient.

Procedure

During a call, press the Transfer button

Step 1

The call is placed on hold.

Dial the number to which you want to transfer the call.

Step 2

Wait for the call to be answered.

Step 3

Press the Transfer button or hang up the handset.

Step 4

If the transfer fails, press the Resume soft key to return to the original call.

Step 5

In the Cisco Unified Communications Manager Express mode, Cisco IP Phone 6945 only supports one

Note

call per button. It is recommended to configure the dn as dual-line dn and the huntstop channel under the

dn. The second channel on the dn can only be used for call transfer or conference.

Procedure

Press the Cancel soft key.

OL-24413-01

again.

Cisco Unified IP Phone 6945 User Guide for Cisco Unified Communications Manager Express Version 8.8 (SCCP)

Consultative Transfer

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