Speed-Dial Button; Transfer A Call; Consultative Transfer; Cancel Transfer - Cisco 6921 User Manual

Operating Your Phone

Speed-Dial Button

To place a call when your phone is on-hook:
• Enter the pre-configured speed-dial code and press the SpeedDial soft key.
To place a call when your phone is off-hook:
Procedure
Step 1
Press the SpeedDial soft key.
Step 2 Enter the pre-configured speed-dial code.
Step 3 Press the SpeedDial soft key.

Transfer a Call

You can use consultative transfer to transfer a selected call to another number.

Consultative Transfer

Redirects the call after first allowing you to speak to the transfer recipient.
Procedure
Step 1 During a call, press the Transfer button
The call is placed on hold.
Step 2
Dial the number to which you want to transfer the call.
Step 3 Wait for the call to be answered.
Step 4 Press the Transfer button or hang up the handset.
Step 5
If the transfer fails, press the Resume soft key to return to the original call.

Cancel Transfer

Note In the Cisco Unified Communications Manager Express mode, Cisco IP Phone models 6921, 6941, 6945,
and 6961 only supports one call per button. It is recommended to configure the dn as dual-line dn and the
huntstop channel under the dn. The second channel on the dn can only be used for call transfer or conference.
OL-25524-01
.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for
Cisco Unified Communications Manager Express Version 9.0 (SIP)
Speed-Dial Button
47