Cisco Catalyst X4232 Installation And Configuration Note page 80

Layer 3 services module

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Obtaining Technical Assistance

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com

registered user, you can open a case online by using the TAC Case Open tool at the following URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC

Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority

level 2; these classifications are assigned when severe network degradation significantly impacts

business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco

TAC engineer will automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following

URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support

services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network

Supported Accounts (NSA). In addition, please have available your service agreement number and your

product serial number.

This document is to be used in conjunction with the Software Configuration Guide and the Command Reference publications for your switch.

AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems

Networking Academy logo, Cisco Unity, Fast Step, Follow Me Browsing, FormShare, FrameShare, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack,

the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, ScriptBuilder, ScriptShare, SMARTnet, TransPath, Voice LAN, Wavelength Router, and WebViewer are

trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and Discover All That's Possible are service marks of Cisco Systems, Inc.; and Aironet,

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Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, GigaStack, IOS, IP/TV,

LightStream, MICA, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO

are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship

between Cisco and any other company. (0110R)

Installation and Configuration Note for the Catalyst 4000 Layer 3 Services Module

78-10164-03

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