Troubleshooting - Breville PolyScience the HydroPro Instruction Book

Troubleshooting

POSSIBLE PROBLEM EASY SOLUTION
"Low Water Level" error
screen appears
"No Water Detected" error
screen appears
"Tilt Alert" error screen
appears
"Move Detected" error
screen appears
"Impeller Overload" error
screen appears
"Unit unplugged mid-
cook..." error screen
appears
"Fault detected" error
screen appears repeatedly
"High Temperature
Detected" error screen
appears
My unit is not heating
My unit does not get to
temperature
The temperature on my
unit is fluctuating rapidly
There is a whirring or
strange noise coming from
my unit
My bags are sucked up by
the water inlet
•
Ensure the water level is above the MIN water line.
•
Ensure the impeller and the foot has been inserted correctly and the water
level is above the MIN water line.
•
Ensure the clamp has been installed correctly and the unit is mounted
upright.
•
Ensure the unit has been fitted securely in the clamp and the clamp is
installed against the vessel correctly.
•
Remove the foot and impeller, clearing out any foreign objects from the
heating tube, impeller and foot. Inspect the foot and impeller for any damage
or breakage.
•
The unit will return to the original temperature setting, consider if the cook
that was underway is still safe for consumption.
•
Return the unit to a service centre or service agent for your region.
•
Ensure the water flow from beneath the unit is unobstructed and the water
level is above the MIN water line but below the MAX water line and any scale
build up has been removed. Never wrap over the touchscreen of the unit.
•
The unit always runs a 40 second priming cycle before the heater is turned
on, wait until the unit has finished its priming cycle before the heater turns on.
•
The unit has been tested to be able to heat a 45L vessel with a secure lid up
to 90°C (194°F). If using aluminium foil or similar covering, ensure to never
wrap over the touchscreen of the unit.
•
Ensure the water flow from beneath the unit is unobstructed and the water
level is above the MIN water line but below the MAX water line.
•
Remove the foot and impeller, clearing out any foreign objects from the
heating tube, impeller and foot. Inspect the foot for any damage. Inspect the
impeller for damage or breakage.
•
Secure the bags to the vessel using clips or weights.
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