Record A Call; Call Center Features - Cisco 6800 Series User Manual

Calls
If a user with whom you share a line has privacy turned on, you can't see their line settings and you can't add
yourself to their call.
Procedure
Step 1
Press the line button for the shared line.
Step 2 Press Barge, BargeSilent, or BargeSlnt.

Record a Call

When you're on an active call, you can record it. You might hear a notification tone as you record the call.
During a recording, you see different icons in different recording state. You see the icons on the Calls screen
and also on the line key on which you are recording a call.
Table 14: Recording Icons
Icon
Before you begin
Your administrator enables your phone with call recording.
Procedure
Step 1 Press Record while on an active call.
Step 2
(Optional) While recording is in progress, you can press PauseRec or Pause to pause the recording.
Step 3 (Optional) Press ResumeRec or Resume to resume the recording.
Step 4
(Optional) Press StopRec or Stop to stop the recording.
Step 5 Press End Call to end the call.

Call Center Features

Your administrator configures your phone as a call center phone.
Your administrator can enable your phone with Automatic Call Distribution (ACD) features. This phone acts
as a call center agent's phone and can be used to trace a customer call, to escalate any customer call to a
supervisor in emergency, to categorize contact numbers using disposition codes, and to view customer call
details.
Meaning
Recording in progress
Recording paused
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
Record a Call
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