Frequently Asked Questions - D-Link DVG-2101SP User Manual

DVG-2101SP User Manual

Frequently Asked Questions

Q: Why can't I access the web-based configuration utility?
A: When entering the IP address of the VoIP Adapter (192.168.1.150), you are not connecting to a website on
the Internet and don't have to be connected to the Internet. The device has the utility built into a ROM chip in
the device itself. Your computer must be on the same IP subnet to connect to the web-based utility.
 Make sure you have an updated Java-enabled web browser. We recommend the following:
 Internet Explorer 6.0 or higher
 Netscape 8 or higher
 Mozilla 1.7.12 (5.0) or higher
 Opera 8.5 or higher
 Safari 1.2 or higher (with Java 1.3.1 or higher)
 Camino 0.8.4 or higher
 Firefox 1.5 or higher
 Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid
link light, try using a different cable or connect to a different port on the device if possible. If the computer is
turned off, the link light may not be on.
 Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm,
Black Ice, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration
pages.
 Configure your Internet settings:
 Go to Start > Settings > Control Panel. Double-click the Internet Options Icon. From the Security tab,
click the button to restore the settings to their defaults.
 Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the LAN Settings
button. Make sure nothing is checked. Click OK.
 Go to the Advanced tab and click the button to restore these settings to their defaults. Click OK three
times.
 Close your web browser (if open) and open it.
 Access the web-based utility. Open your web browser and enter the IP address of your DVG-2101SP in
the address bar. This should open the login page for the web-based utility.
 If you still cannot access the configuration, unplug the power to the VoIP Adapter for 10 seconds and
plug it back in. Wait about 1 minute and try accessing the configuration. If you have multiple computers, try
connecting using a different computer.
Q: What can I do if I forgot my password?
A: If you forgot your password, you must reset your VoIP Adapter. Unfortunately this process will change all of
your settings back to the factory defaults.
To reset the VoIP Adapter, locate the reset button on the rear panel of the unit. With the VoIP Adapter powered
on, use a paperclip to hold the button down for 10 seconds. Release the button and the VoIP Adapter will
go through its reboot process. Wait about 1 minute to access the VoIP Adapter. The default IP address is
192.168.1.150. When logging in, the username is admin and leave the password box empty.
Q: How can I check if my IP address is correct for logging in?
A: After you install your DVG-2101SP, by default, the TCP/IP settings should be set to obtain an IP address
from a DHCP server automatically. To verify your IP address, please follow the steps below.
Click on Start > Run. In the run box type cmd and click OK.
At the prompt, type ipconfig and press Enter.
This will display the IP address, subnet mask, and the default gateway of your adapter.
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