Suzuki SY413 Service Manual page 1793

1. CUSTOMER COMPLAINT ANALYSIS
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this
purpose, use of such a questionaire form as shown below will facilitate collecting information to the point re-
quired for proper analysis and diagnosis.
Customer's name:
Date of issue:
Problem Symptoms
Frequency of occurrence
Conditions for Occur-
rence of Problem
Environmental Condition
Diagnostic Trouble Code
CUSTOMER QUESTIONNAIRE (EXAMPLE)
Model:
Date Reg.
D ABS warning light abnormal: fails to turn on/fails to go off/flashes
D Abnormal noise while vehicle is running: from motor, from valve,
D Wheel is locked at braking:
D Pump motor does not stop (running):
D Braking does not work:
D Other__________
D Continuous/Intermittent (
other___________
D Vehicle at stop & ignition switch ON:
D When starting: at initial start only/at every start/Other_____________
D Vehicle speed: while accelerating/while decelerating/at stop/
while turning/while running at constant speed/
other_______________
D Road surface condition: Paved road/rough road/snow-covered road/
D Chain equipment:
D Weather:
fair/cloudy/rain/snow/other____________________
D Temperature: 5F (
D First check: Normal code/malfunction code (
D Second check after
test drive: Normal code/malfunction code (
ANTILOCK BRAKE SYSTEM (ABS) 5B-9
VIN:
Date of problem:
other_________________
times a day, a month)/
other_________________
5C)
Mileage:
)
)