Remote Service (Ors) (Optional); Remote Service - Canon VarioPrint 6000 Series Operation Manual

Remote Service (ORS) (optional)

Remote Service

Introduction
NOTE
Remote Service requires a license. Remote Service also requires a permission to Canon or your
printer dealer site outside the customer domain, either via a proxy server or via IP white list.
Contact your local IT specialist to give you the permission.
Remote Service is an application that runs on a printer. Remote Service requires a working
Internet connection to establish a secure connection between the customer's site and printer
dealer. In case a proxy server is present, Remote Service must be configured correctly. Refer to
the documentation of On Remote Service for the possibilities and use of this product.
Remote Service has the following functionality:
Functionality
Remote Assistance
Remote Diagnostics
Remote Meter Reading
Remote Software Upgrade
Using Remote Service
• In the Settings Editor, all settings for the customer's proxy server must be set correctly
([Configuration] -> [Connectivity] -> [Proxy server]).
• Via the control panel, the remote connection must be enabled ([System] -> [Setup] ->[System
configuration] -> [Remote connection] -> [Remote connection enabled] -> [Yes]).
• Via the control panel, you can test the remote connection ([System] -> [Setup] ->[System
configuration] -> [Remote connection] -> [Test remote connection]).
The test can take up to 30 seconds. When the connection is not OK, a message indicates the
reason for the failure.
VarioPrint 6000 line
Description
With this function, Canon or your printer dealer can take over the
control panel of the printer remotely to assist in case of a problem
for example.
When a customer contacts Canon or the printer dealer in case of a
problem, Canon can automatically retrieve service-related data
from the printer for analysis and troubleshooting. With these data,
Canon or your printer dealer can quickly identify the source of the
problem and possibly solve the problem via the telephone.
With this function, counter-information that is needed for billing
can be automatically sent to Canon or the printer dealer on a regu-
lar basis. Then the customer does not need to collect the meter
readings manually and send these to Canon or the printer dealer.
The customer can always check the sent data and approve the me-
ter readings.
With this function, the customer can update the printer with the
latest software. The software is only retrieved from Canon or the
printer dealer when the customer wants this.
From release 3.2 onwards, the jobs on the system are not deleted
after you upgraded the software.
Remote Service (ORS) (optional)
Chapter 12 - Maintain the print system 305