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Chapter
8
To display the diagnostics
1. With My IC Plugin for Outlook
This is a small icon
2. Click on "Diagnostics"
3. You can click on Export to produce a file that can be renamed and saved on your disk.
The file contains diagnostic information that can be provided to the Technical Support.
8.15.1.7.3 Log files
These files can be used for deep investigations by ALE International technical experts.
•
The logs in Windows Vista & Windows 7 are written to:
C:\Users\<user>\Application
\log.fdb
8.15.1.7.4 Communication Add-ins
Add-ins are third party tools that integrate seamlessly with Outlook. To find the add-ins:
•
Outlook 2010 & Outlook 2013:
File >Options >Add-Ins > Manage Comm Add-ins and click Go
•
Outlook 2007:
Tools > Trust Centre > Add-Ins > Manage Comm Add-ins and Click Go
•
Outlook 2003:
Tools > Options >Other >Advanced Options > COM Add-In
How to use the information:
•
If My IC Plugin for Outlook
•
If My IC Plugin for Outlook
label will say loaded at start up
•
If My IC Plugin for Outlook
message is displayed against the load behavior label.
8.15.1.7.5 Dialing Rules
My IC Plugin for Outlook
Changes to the Phone/Modem Dialling Rules will result in changes to the displayed numbers within My
IC Plugin for Outlook
The number displayed next to the My IC Plugin for Outlook
®
for Outlook
will dial.
The number displayed by the "Hint" when hovered over the number, is the original number obtained
from the imported directory.
8.15.1.7.6 Phone and Modem Options
My IC Plugin for Outlook
settings can be found in:
Control Panel > Phone and Modem Options
8AL91217USAA - Ed. 01 - July 2018 - Installation Manual
Device commissioning
®
running, click on the information icon
at bottom right corner of the My IC Plugin for Outlook
Data\Local\Alcatel
®
is registered with Outlook. It will appear in this list.
®
is successfully loaded then it will be checked and the load behavior
®
does not successfully load, the tick box will be unchecked and an error
®
uses the Phone/Modem Dialling Rules of the PC for it's own dialling rule.
®
.
®
uses the Windows "Phone and Modem" rules in order to make calls. These
Lucent\Social
®
contact, is the actual number My IC Plugin
®
Panel
Networks
186/216
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