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Chapter
8
This document details the prerequisites and installation process of the My IC Plugin for Outlook
application.
8.15.1.2 Network Topologies
My IC Plugin for Outlook
through which the basic telephony services are supported. My IC Plugin for Outlook
different network modes:
•
TAPI 2.0 Client
•
TAPI 2.1 Server
The mode selection is made during the installation of My IC Plugin for Outlook
user's PC.
1. TAPI 2.0: Client mode
If there are 25 or fewer computers that will be accessing the OXO Connect, then My IC Plugin for
Outlook
®
can be installed on each end user PC to connect directly to the OXO Connect. In this
topology the OXO Connect TSP software (see note below) is automatically installed on the end
user's PC during the installation of the My IC Plugin for Outlook
Note:
ALE International has developed a TAPI Service Provider (TSP) to interconnect OXO Connect to TAPI
applications like My IC Plugin for Outlook
to OXO Connect world (CSTA protocol) and conversely for call control.
2. TAPI 2.1: Server mode
For deployments exceeding 25 users, a TAPI server is required. This functionality is available in
Windows Server operating systems. In this topology the OXO Connect TSP software is installed on
a separate Windows Server computerthat is configured to connect to the OXO Connect switch. This
computeris referred to as the TAPI Server. All end user computers with My IC Plugin for Outlook
will then connect to the TAPI Server which acts as a signalling relay for call control, instead of
connecting directly to the OXO Connect PBX. Configuring a TAPI server is beyond the scope of this
document.
Once lines have been allocated to users on the TAPI Server, end users can install My IC Plugin for
Outlook
®
on their PC and select "Connect using a remote TAPI server" when prompted during the
installation. More installation details are described in
remote TAPI server will require that My IC Plugin for Outlook
as well as the TAPI 2.1 software key for the Windows Server computer. See
Note:
The Windows TAPI Server does not only provide a larger number of sessions, it also provides a more secure
administration environment based on Microsoft Active Directory, thus it can also be used for a configuration of
less than 25 users.
8.15.1.3 Pre requisites
To be able to use My IC Plugin for Outlook
OXO Connect and a supported phone connected to this line. The list of supported devices can be
consulted in the delivery note.
A TAPI session for each user must be available.
8.15.1.3.1 OXO Connect TAPI licensing.
My IC Plugin for Outlook
with other applications, there must be at least one TAPI 2.0 free session per My IC Plugin for Outlook
user or a TAPI 2.1 server must be installed when there is not enough free TAPI 2.0 sessions for the My
IC Plugin for Outlook
8AL91217USAA - Ed. 01 - July 2018 - Installation Manual
Device commissioning
®
uses the Microsoft TAPI interface to connect to the OXO Connect PCX
®
. This TSP is a driver which translate Microsoft world (TAPI protocol)
®
®
requires that TAPI be effective on the OXO Connect . As TAPI can be shared
®
number of users.
®
Installation
®
software key is in the OXO Connect
, a user must have a valid extension line configured on an
®
can operate in 2
®
software on the end
software.
on page 182. Connecting with a
Licensing
on page 181.
®
®
®
180/216
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