Paper jams
Avoiding jams
Most paper jams can be avoided by correctly loading paper and specialty media in the printer.
The following hints can help prevent paper jams:
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Use only the recommended print media.
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Do not overload the print media sources. Make sure the stack height does not exceed the maximum height
indicated by the stack line on the labels in the sources.
•
Do not load wrinkled, creased, damp, or curled print media.
•
Flex, fan, and straighten print media before loading it. If jams do occur with the print media, then try feeding
one sheet at a time through the manual feeder.
•
Do not mix print media sizes, weights, or types in the same print media source.
•
Push all trays in firmly after loading them.
Note: Make sure the media stack is below the maximum media fill indicators on the 250-sheet tray before
pushing the tray into the printer.
•
Make sure paper guides are positioned before loading the paper or specialty media.
•
Do not remove trays while a job is printing.
•
Before loading transparencies, fan the stack to prevent sheets from sticking together.
•
Do not use envelopes that:
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Have excessive curl
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Are stuck together
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Are damaged in any way
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Contain windows, holes, perforations, cutouts, or embossments
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Have metal clasps, string ties, or metal folding bars
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Have postage stamps attached
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Have any exposed adhesive when the flap is in the sealed position
•
Use only recommended media. Refer to the User Guide for more information about which media
provides optimum results for the current printing environment.
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Service Manual